Business Details
13 Years
experience
Emergency
services
Trusted Plumbing & HVAC Services in Mesa, AZ
Hansen Family has been providing the Greater Phoenix area with top-quality plumbing and HVAC services since 2013, earning a reputation for excellence. As a family-owned business, we pride ourselves on offering customized HVAC and plumbing solutions that cater to our community’s specific needs. Our core values of integrity, reliability, and customer satisfaction are the foundation of our work. We offer a comprehensive range of services, including drains and sewers, waterlines, water heaters, commercial plumbing, general plumbing, HVAC installation and replacement, HVAC repair, and HVAC maintenance.Erik Hansen, a proud veteran and Arizona native, founded Hansen Family with a commitment to service and excellence. His vision was to create a company that provides reliable and high-quality plumbing and HVAC services to the Greater Phoenix area. Erik’s dedication to his community and high standards is at the core of our operations. Hansen Family is more than just a business; it’s a testament to Erik’s passion for making a positive impact through dependable and superior services.
Services
Water Heater Services
Sewer Line Repair
HVAC Installation
Drain Cleaning
Water Softener Installation
Commercial Plumbing
General Plumbing
Water Line Replacement
Details
- Year established: 2013
Highlights and features
- Family-owned and veteran-operated with deep community roots
- 24/7 emergency services for urgent plumbing and HVAC needs
- Transparent pricing with no hidden fees or surprises
- Certified technicians with decades of combined industry experience
- Proactive solutions focused on preventing future issues
Associations and certifications
- Rheem ProPlumber
- Trane Dealer
- RUUD & Rheem Water Heater Partner
What people say
24/7 emergency availability
Transparent pricing
Professional technicians
Durable solutions
Quick response times
Services
Water Heater Services
Hansen Family Plumbing provides comprehensive water heater solutions including installation, repair, and maintenance. We offer traditional tank, hybrid, and gas tankless units with extended warranty options. Our technicians diagnose issues like leaks, sediment buildup, and heating element failures while ensuring energy-efficient operation. Serving residential and commercial clients in Greater Phoenix with same-day estimates and transparent pricing.
Sewer Line Repair
Specializing in sewer and drain repair, replacement, and camera inspections, we address clogs, root intrusion, and pipe damage using modern trenchless technology. Our team handles emergency backups and preventive maintenance for homes and businesses. With 40+ years of combined experience, we provide durable solutions while minimizing property disruption during repairs.
HVAC Installation
As a Trane dealer, we install high-efficiency HVAC systems tailored to Arizona's climate. Services include system replacement, ductwork optimization, and maintenance plans. Our NATE-certified technicians ensure proper sizing and installation for optimal comfort and energy savings. Emergency repair services available 24/7 with financing options for residential and commercial clients.
Water Softener Installation
We install and repair salt-based water softeners to address hard water issues in Mesa's mineral-rich water supply. Our solutions reduce scale buildup in plumbing and appliances while improving soap efficiency. Technicians assess water hardness levels and household needs to recommend appropriate system capacity and regeneration cycles for residential properties.
Commercial Plumbing
Tailored plumbing services for small businesses including restaurants, medical offices, and retail spaces. We handle water heater installations, drain cleaning, and emergency repairs with minimal operational disruption. Our team understands commercial code requirements and offers maintenance agreements to prevent unexpected breakdowns while maintaining service warranties.
People
Erik Hansen
Founder
Erik founded Hansen Family Plumbing in 2013 after 13 years in the plumbing industry. A former Army veteran and Arizona native, he built the company on family values and customer-first principles. With hands-on experience and a commitment to community service, Erik oversees operations while maintaining technical expertise.
Dick Hansen
Field Manager
With 43 years in plumbing, Dick serves as field manager and mentor. He trained Erik and continues ensuring technical excellence across all projects. His deep knowledge of local infrastructure makes him the team's go-to expert for complex plumbing challenges in Greater Phoenix.
Robert
Lead Plumbing Technician
Robert joined in 2013 as the first full-time technician. With 20+ years' experience, he trains new staff and maintains our high service standards. Known for his technical knowledge and customer service, he represents our commitment to quality workmanship and team culture.
Mark
Plumbing Field Manager
Mark became field manager after 2 years with the company despite only 3 years in the industry. Specializing in sewer and water line repairs, he combines technical skill with budget-conscious solutions. His rapid promotion reflects our values of dedication and continuous improvement.
Marsean
HVAC Technician
Phoenix native Marsean brings 8 years of HVAC expertise. Specializing in residential systems, he ensures reliable climate control solutions for desert conditions. His customer-focused approach and technical proficiency exemplify our commitment to hiring top regional talent for HVAC services.
Questions
What plumbing services do you offer for residential customers?
We provide full-service plumbing including water heater repair/replacement, drain cleaning, sewer line services, water softener installation, and general plumbing repairs for homes in Greater Phoenix.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency plumbing services for urgent issues like sewer backups, burst pipes, and water heater failures across Mesa and surrounding areas.
What HVAC services are available?
Our HVAC services include system installation, repair, and maintenance for residential and commercial clients. We specialize in Trane equipment and offer emergency A/C repair services.
How can I schedule a service appointment?
Schedule online through our website or call (602) 805 4836. We offer same-day estimates and immediate emergency response for all plumbing and HVAC needs.
Do you service commercial properties?
Yes, we specialize in small commercial plumbing for restaurants, medical offices, and retail spaces. Our team handles emergency repairs, system upgrades, and preventive maintenance.
What payment options do you offer?
We accept major credit cards and offer financing options for larger projects. Emergency service deposits may be required for after-hours visits.
Reviews (30)
Jorge Castellanos
Jun 11, 2024
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So I have to say. Eric my plumber that came in as incredible. So Ii tried to fix the problem myself and didn't make me feel like an idiot. Said he thought it as cool that I at least tried to fix it. Then he was very courteous, knowledgeable, and didn't mind me sitting watching him and asking questions. I will definitely be using Hansen again. And I will ask for Eric again. That man deserves a raise. Nice young man.
Erik Wiersum
Jun 09, 2024
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Had a major issue. We had dinner reservations and a last minute clog! Called Hansen Family and Chad was at the house in under an hour! I told him what was going on (and our dinner plans) and he had the issue fixed and explained everything super fast! We showered and made dinner on time! I would absolutely recommend Hansen Family to anyone in need of expert plumbing help. And trust me, ask for Chad!
Abc Mo Def
Jun 06, 2024
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Very positive experience. Was given a time slot of 8-10 and received a text at 7:50 that Chad was on the way. We had a slow kitchen drain. 2 others guys had looked at it and wouldn't touch it since the pipes are old. Although Chad was hesitant, he took on the job and was able to clear the drain quickly and without any issues. Cleaned up and double and triple checked that all was ok.
B. Math
Jun 04, 2024
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Contacted Hansen regarding an issue with my AC in my rental unit. They were able to schedule me with the same-day appointment. The tech who came out, DJ, was very knowledgeable and was able to diagnose the issue very quickly. Would recommend!
Kyle Greene
May 13, 2024
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Technicians showed up on time and were very friendly. Took the time to answer all of my questions and explained everything in detail! Would use them again!
Rujuta Panvalkar
Apr 22, 2024
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We had Chad come over to our house to fix hot water issue in our shower. The entire process of contacting Hansen Family business for scheduling a visit to getting our water issues fixed took less than 3 hours. Chad was great to work with, explained exactly what was wrong and fixed the problem. Definitely recommend!
Sophia Moranda
Apr 11, 2024
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Great work done by Robert and Matty at my office. Price beat all other quotes I received which was a huge plus. Very personable people. Will definitely continue to work with them in the future!
Dolf De Roos
Apr 07, 2024
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Chad arrived within an hour of me calling the company, diagnosed the problem, and solved it straight away. Great work, great attitude! Much appreciated.
Christine Monahan
Apr 06, 2024
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Chad did a great job installing our heat pump (hybrid) hot water heater. When our heater started leaking right before our scheduled replacement, the team was very quick to respond, even on a weekend, to move my appointment closer so that we could have hot water. I would definitely hire them again!
Doug Quinones
Apr 05, 2024
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Chad and Matty were the best at fixing our shower. We were originally quoted by one of the big companies $1800 and they did an amazing job and fixed everything for $450. 10/10 recommend calling them first!
Laird Pettit
Apr 05, 2024
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Great work. Not only fixed the drain problem, but identified small buried break, told us exactly where, and, potential long term solution. Cant do better than that!.all without extra charge.
Jason Lowell
Mar 26, 2024
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Robert and Matty were great! Fast fix and not trying to sell us on anything. Would use them again 100%
George Kessler
Mar 25, 2024
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Hansen Family Plumbing did a great job. Excellent communication throughout. Chad, our tech, was courteous and professional. He took time to explain everything and we could not be more pleased with the results. We would recommend Hansen Family Plumbing to our friends and neighbors.
Josh H.
Mar 24, 2024
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Mark and Matty did an excellent job on our 3 toilet install project. They were punctual, professional, and made sure everything was spotless afterwards. Great service!
Greg Sembower
Mar 23, 2024
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Great experience with Hansen Family Plumbing. They let me know when the guy was coming, with a picture and history of him so I would know he was the right one. He was very thorough with me septic blockage, and ran a camera down it after the first blockage was cleared. The camera discovered a second blockage, which he used the snake for and made sure all was good. Great job!
Danielle Lowell
Mar 23, 2024
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We have used Hansen on two occasions now and find them to be extremely direct, honest, timely, efficient, and professional. My husband and I discussed we will never go with any other plumbing company other than Hansen going forward. Highly recommend them on all levels for any type of job.
Wade Taylor
Mar 20, 2024
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Chad came at the time window that was set up. He was very professional and explained everything that was needed to fix my toilet. He worked fast and efficiently. The work looks professional and I'm very happy with his service. I'll be using hansen for my plumbing in the future. 100% recommended!
Mike Kramer
Mar 03, 2024
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Appointment was scheduled between 8-10AM, Keith texted me enroute at 8:15 and arrived by 8:30. He quickly assessed the issue, provided a fair estimate and then quickly made the repairs/install. This was my second service call using Hansens, they're polite, efficient and reasonably priced.
Chris Michels
Feb 18, 2024
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Mark was awesome. Communicated clearly what was required. His work was fast and efficient, and he left the area cleaner than it was when he started. Great job!
Eric Menasco
Jan 31, 2024
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Jerry from Hansen Family Plumbing and Air exceeded my expectations with his exceptional service. He efficiently addressed multiple plumbing issues, demonstrating a high level of skill and professionalism. I highly recommend him and Hansen Family Plumbing and Air for their outstanding work.
Adele Lavoie
Dec 25, 2023
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We have used their services twice and have been very happy with our technician Mark. The communication is great, with reminders and messages when the Tech is on their way. Found this company via referral from a friend that was also very satisfied with their service. Thank you
Ron Baier
Nov 22, 2023
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Have worked with Robert for almost 5 years now. He installed our new tankless water heater for us. Nothing but excellent working w/Robert. On time, explains things clearly, and never any doubt what's going on! Thanks for the great work, Robert and Hansen Family Plumbing!
Alison Sotak
Nov 01, 2023
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Hansen was great, and got Mark scheduled out to our house on very short notice for a leaking water heater. He stayed late until the job was done and we had hot water. It was very appreciated since we had family in town. His professionalism could not have been better, and he was a great sport in the family circus we had going at the house at the time! He was so knowledgeable and helped alleviate our concerns on mold, and even came back the next day to complete our warranty work. Everything was perfect and I would highly recommend Mark and Hansen Family Plumbing. Thank you again for everything!
Jennifer Curry
Oct 28, 2023
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Wonderful experience! Jerry from Hansen Family Plumbing was a Godsend! One of my toilets has not been flushing well and he explained in detail his opinion. Very professional, HONEST and helpful human being. Thank you so much. I would absolutely recommend this company to others. Thank you so very much. Jennifer Curry
Jane Seibert
Sep 20, 2023
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Hansen Family Plumbing could not have been better. Very responsive- I had a rough quote and a free diagnostic visit scheduled within a day. Both technicians we dealt with were excellent- friendly and super thorough. And to top it off their pricing was very reasonable. I highly recommend them.
Carl Chartier
Sep 04, 2023
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Hansen Plumbing responded very quickly to my immediate need for a water heater replacement. On a Saturday morning, they contacted me within ten minutes of my text to schedule the technician that same day, and kept me updated regularly on his progress towards getting to my house. The technician (Jerry) was professional, polite, friendly and communicative throughout the installation, and cleaned up the worksite thoroughly when done. They did a great job throughout!
Judy Krahulec
Sep 03, 2023
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5 out of 5 compliments! Yesterday I had a 1995 shower faucet where the handle just kept spinning. Upon discovery I read through the Yelp reviews of Hansons Family Plumbing and was impressed with their ad and great comments of praise. I called and was immediately greeted with "what can we can help you with?" I was impressed that someone picked up the phone! I made arrangements for an estimate for the shower repair and a dripping faucet.
She had an opening for the NEXT morning. The very pleasant young man reviewed the concern and said I can repair all now if you'd like. He had to go to the supply house and would be right back. 30 min or so later he did, repaired all and we couldn't be more impressed. I will use Hanson again and We strongly recommend this company!
She had an opening for the NEXT morning. The very pleasant young man reviewed the concern and said I can repair all now if you'd like. He had to go to the supply house and would be right back. 30 min or so later he did, repaired all and we couldn't be more impressed. I will use Hanson again and We strongly recommend this company!
King Lasik
Aug 05, 2023
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Very pleased with Hansen's family service. Professional and got the job done in a timely matter! I would recommend this service to friends and family. They were pleasant to work with starting with the first initial phone call up to the day of repair. Thank you so much!
Cynda Orr
Jul 27, 2023
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These guys are wonderful! The response time was amazing, same day appointment. Tate, the tech they send was knowledgeable, friendly, prompt and overall great. My dog loved him which is our true test! We will definitely use them for all our plumbing needs from here on out!
Shaun Lampe
Jun 23, 2023
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We called Hansen Family Plumbing and Air at 4:45, just before they closed. Brittany answered the phone and was incredibly friendly helping us get an appointment set up for a new water heater. Robert F was our technician and showed up right at the beginning of the time window. Showed us our options without making us feel pressured. We had them install the new water heater and they were able to do it immediately.
When Robert was on his way they send you a picture along with a quick description of who is coming to your house. Customer service was through the roof. Pricing was also right in line with what we expected. Definitely worth the phone call for any plumbing issues. Highly recommend!
When Robert was on his way they send you a picture along with a quick description of who is coming to your house. Customer service was through the roof. Pricing was also right in line with what we expected. Definitely worth the phone call for any plumbing issues. Highly recommend!