Business Details
29 Years
experience
Emergency
services
Trusted Sewer Services in Poplar Bluff, MO
Established in 1997, Pike Creek Sewer District has dedicated itself to providing reliable wastewater management solutions across Butler County, Missouri. Our district operates under Chapter 204 of Missouri's Revised Statutes, ensuring compliance with state water quality standards while maintaining infrastructure through revenue bonds approved by our Board of Trustees. With over 25 years of service, we've expanded through three construction phases, serving residential and commercial properties with transparent billing practices and 24/7 emergency response capabilities. Our team of professionals manages daily operations from our Poplar Bluff headquarters, maintaining 8-inch or larger main sewer lines while educating customers about lateral line responsibilities. We prioritize community engagement through monthly board meetings and public hearings, adhering to Missouri Sunshine Law requirements.Our financial stability comes from service charges and connection fees rather than tax levies, allowing focused infrastructure improvements in targeted growth areas. Through phased construction and community collaboration, we've extended services to previously underserved regions while maintaining system integrity during extreme weather events. Our customer service team provides clear guidance on insurance coverage limitations and emergency procedures, ensuring residents understand their responsibilities versus district obligations. We maintain detailed records of rate increases dating back to 2007, demonstrating financial transparency. Our commitment to environmental stewardship includes educating residents about proper sewer usage to prevent blockages from grease, roots, and foreign objects.
Services
Sewer Installation
Emergency Repairs
Wastewater Management
Infrastructure Maintenance
Billing Services
Details
- Year established: 1997
Highlights and features
- We offer 24/7 emergency sewer service since 1997
- Our Board of Trustees includes local experts with 5-year terms
- We maintain transparent billing with documented rate increases
- We provide detailed emergency response procedures and insurance guidance
- Our infrastructure meets federal and state environmental standards
Services
Sewer Installation
We design and implement comprehensive sewer infrastructure projects following strict construction standards. Our phased approach ensures system reliability while accommodating population growth. Services include main line installation and connection to existing networks.
Emergency Repairs
Our 24/7 emergency response team addresses sewer backups and system failures promptly. We diagnose issues in main lines and coordinate lateral line repairs while providing safety guidance to affected residents.
Wastewater Management
We maintain system capacity through regular inspections and blockage prevention programs. Our operations ensure proper wastewater flow to treatment facilities while monitoring for environmental compliance.
Billing Services
We offer transparent billing with multiple payment options including online transactions. Our system tracks usage-based charges and connection fees while maintaining detailed payment records.
Customer Education
We provide comprehensive guidance on sewer system responsibilities, insurance coverage, and emergency procedures. Our resources help residents understand lateral line maintenance and proper wastewater disposal practices.
Questions
What areas do you serve?
We serve residential and commercial properties in Butler County, Missouri, primarily north, west, and south of Poplar Bluff.
Do you offer emergency service?
Yes, we provide 24/7 emergency response for sewer system issues with immediate technician dispatch.
How are rates determined?
Residential rates are based on water usage while commercial accounts charge per employee and location.
What payment methods do you accept?
We accept online credit card payments and offer traditional billing options for customer convenience.
Who maintains sewer lines?
We maintain main lines (8"+ diameter), while property owners are responsible for lateral connections to their buildings.
How to report a sewer backup?
Call our 24-hour emergency line at 573-778-1321 immediately for prompt system inspection and resolution.
Reviews (4)
Jessica
Feb 01, 2021
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Terrible customer service. They post your payments to the wrong accounts, they lose your payments, and take no responsibility. The entire office is a trainwreck.
John McCammon
Jan 18, 2020
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The older lady that works in there has no customer service skills. She is always rude on the phone. If I had the choice I would not use this company what so ever.. something to think about the next time I move.
Harley-June Mattison
Dec 29, 2018
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You get bills that you dont know what they're for ..like I got a high bill ..for a period that I wasn't living in the trailer i asked them what it was for ..they didnt answer me..but said im responsible for it..but also said they had not calculated my gallon usage yet ..Huh ? I wasnt even staying there yet..had used no water...So then how did you figure the high bill that you sent me ?? And warning ..If you fail to pay the deposit of $100 on time..they can plug up your sewer line..which to me is inhumane..but they don't care.
Shawn Shawn
Dec 26, 2018
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Customer service is terrible when dealing with the older lady. Seems a bit racist. The humans with darker skin shouldn't be treated any different. Can't wait until monopoly is over in this town's businesses and the competition arrives.