Business Details
50+ Years
experience
Emergency
services
Trusted Fire & Security Solutions in New England
Norel Service has been a trusted name in life safety solutions for over 50 years, specializing in fire and security systems across New England. Founded in 1971, we combine decades of experience with certified technicians to deliver tailored installations, 24/7 emergency repairs, and rigorous compliance testing. Our commitment to quality is reflected in long-standing partnerships with major brands and a Veteran-Owned Small Business designation by the SBA. Customer testimonials highlight our rapid response times, same-day service, and dedication to exceeding project expectations through expert planning and execution.We maintain industry leadership through continuous innovation, including advanced monitoring technologies and strategic acquisitions that expand our service capabilities. Our teams expertise spans fire alarm systems, sprinkler installations, and security solutions, ensuring comprehensive protection for commercial and residential properties. With offices in Massachusetts and New Hampshire, we serve diverse client needs while upholding a legacy of reliability and technical excellence.
Services
Fire Alarm Systems
Sprinkler Repair
Security Monitoring
Emergency Services
System Testing
Maintenance Contracts
Project Management
IT Services
Building Reports
Consultation
Details
- Year established: 1971
Highlights and features
- We offer 24/7 emergency service with rapid response times across New England.
- Our team includes certified fire alarm and sprinkler technicians with decades of combined experience.
- We maintain partnerships with major life safety brands for comprehensive system compatibility.
- Same-day service is guaranteed for urgent repair and maintenance requests.
- Veteran-owned business recognized for industry excellence and customer satisfaction.
Associations and certifications
- SBA (Small Business Administration)
What people say
Live person on the phone
Same-day service
Outstanding performance
Professional team
Exceeds expectations
Services
Fire Alarm Systems
We design and install fire alarm systems tailored to your property's needs. Our certified technicians ensure compliance with NFPA standards and provide ongoing maintenance. Systems integrate with monitoring services for real-time alerts and emergency response coordination.
Sprinkler Repair
Emergency and scheduled sprinkler system repairs keep your property code-compliant. Our licensed technicians perform inspections, component replacements, and system upgrades to ensure optimal functionality during critical moments.
Security Monitoring
Around-the-clock monitoring services protect against fire and security threats. Systems integrate with major brands for centralized control, offering real-time alerts and immediate dispatch coordination during emergencies.
Emergency Services
Immediate response for fire and security system failures is available 24/7/365. Our technicians prioritize rapid resolution to restore safety compliance and minimize operational disruptions for commercial clients.
System Testing
Regular testing ensures life safety systems meet regulatory requirements. We document results and provide recommendations for improvements to maintain certification and operational reliability.
Questions
What services do you offer?
We provide fire and security system sales, service, and installation, including emergency repairs, testing, and 24/7 monitoring.
Do you offer warranties?
Product warranties follow manufacturer standards; all labor is guaranteed for one year post-installation.
Can I schedule a consultation?
Yes, use our contact form to schedule a consultation for system design or service needs.
What areas do you serve?
We serve commercial and residential clients across New England, including Massachusetts and New Hampshire.
Videos
Reviews (5)
Susan Peltier
Feb 16, 2021
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Worked there for 7 months and its the most unprofessional managers I ever worked with. The GM/HR talked about everyone behind their back, including other managers and plays games all day on his cell phone. T&I mgr bragged about how she got people fired and was proud of it and on an ego trip! Although, her assistant gets angry and walks out for a day or 2 and comes back but its hush hush (oh shes on PTO) because they would fire her and that means the MGR would have to pick up the slack. The 2 family member girls are the sneakiest and phony people I ever met.
Samantha Lynch
Jul 27, 2020
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Drivers for this company absolutely need some new driving lessons. Cut me off in a two lane by driving down the middle of both of the lanes. Then proceeds to run a red light in a town center. Very unprofessional.
Elena Kennedy
Aug 11, 2019
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Im surprised to see negative reviews. Ive had the best experiences with Norel! I have used them in one of my rental properties and I liked them so much I used them in my own home. Very professional and the tech had years of experience. They made the entire process easy and did a beautiful job!
Jenny Cavanagh
Jun 27, 2019
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This company is one of the worst Ive ever dealt with. We needed a sprinkler installed in a business we own- from the moment we called to set up the appointment to even after it was installed it has been nothing but headache and terrible poor customer service.
#1- They are rude
#2- They completely overcharged us- charged us for 8 hours of work and for equipment they didnt use. They only worked for 3-4 hours.
#3- The sprinkler system started leaking a few days after installation at a joint due to improper set up. When we called to ask them to come fix it since it was their fault we have
#1- They are rude
#2- They completely overcharged us- charged us for 8 hours of work and for equipment they didnt use. They only worked for 3-4 hours.
#3- The sprinkler system started leaking a few days after installation at a joint due to improper set up. When we called to ask them to come fix it since it was their fault we have
Polly Eskola
Jan 07, 2019
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Monday December 17, 2018 around 3:00 PM:
I witnessed a NOREL company van with MA license plate "NOREL 6" driving dangerously on 495-S for over 10 minutes before he left my field of view. The NOREL van tailgated me within a couple feet of my bumper while I was already driving 80 MPH with the speed of traffic in my lane. I moved over to let him pass so he could tailgate the car in front of me. This did not satisfy him for long and he attempted to pass on the right at every opportunity. The left lane was "full" and traveling at a steady passing pace, so it wasn't one slowpoke holding everyone up
I witnessed a NOREL company van with MA license plate "NOREL 6" driving dangerously on 495-S for over 10 minutes before he left my field of view. The NOREL van tailgated me within a couple feet of my bumper while I was already driving 80 MPH with the speed of traffic in my lane. I moved over to let him pass so he could tailgate the car in front of me. This did not satisfy him for long and he attempted to pass on the right at every opportunity. The left lane was "full" and traveling at a steady passing pace, so it wasn't one slowpoke holding everyone up
