Business Details
Trusted Appliance Repair in Covina, CA
Covina Appliance has been serving the Covina community for over 46 years as a trusted family-owned business. Our foundation was built on decades of expertise, beginning in 1968 when Glean Kerr established Kerrs Refrigeration and Appliance Service. Today, under the leadership of President Stephanie Kerr, we continue to prioritize exceptional customer service and top-quality repairs. Our team of factory-trained technicians delivers same-day service for most domestic appliance brands, including washers, dryers, refrigerators, dishwashers, and ovens. We maintain rigorous safety standards, ensuring both customer and technician well-being through CDC-compliant protocols.With competitive pricing, genuine factory parts, and a commitment to transparency, we aim to earn lifelong customer loyalty. Our senior discount, free service call with completed repairs, and background-checked technicians reflect our dedication to accessible, reliable service. For over four decades, we have remained the San Gabriel Valley's preferred appliance repair specialists, combining technical expertise with personalized care.
Services
Washer Repair
Dryer Repair
Refrigerator Repair
Dishwasher Repair
Oven Repair
Same-Day Service
Senior Discount
Factory Parts
Background Checks
Safety Protocols
Highlights and features
- We offer same-day service until schedule is filled
- Our technicians are background checked and drug tested
- We use genuine factory parts for all repairs
- We provide a 5% senior discount on labor
- We maintain CDC-compliant safety protocols
What people say
Same day service
Friendly staff
Quick repairs
Knowledgeable technicians
Senior discount offered
Services
Washer Repair
Our factory-trained technicians diagnose and repair all major washer brands using genuine parts. We complete 90% of repairs on first visits with transparent pricing quoted before work begins. Same-day service available while schedule permits.
Dryer Repair
We service all domestic dryer models, addressing heating issues, mechanical failures, and electrical problems. Technicians carry common replacement parts for immediate fixes. Emergency repair options available during regular business hours.
Refrigerator Repair
Specializing in refrigeration systems including compressor repairs, condenser replacements, and temperature control fixes. We use manufacturer-approved parts for warranty-compliant service. Emergency cooling restoration available.
Dishwasher Repair
Our technicians fix all major dishwasher brands, addressing drainage issues, motor problems, and control panel malfunctions. We maintain strict safety protocols during in-home service with full sanitization post-repair.
Oven Repair
We repair electric and gas ovens, including igniter replacements, temperature calibration, and door seal fixes. Technicians follow CDC guidelines with mask use and social distancing during all service calls.
People
Stephanie Kerr
President
Stephanie Kerr leads Covina Appliance with 46 years of industry experience, ensuring customer satisfaction through quality repairs and safety-focused service protocols. She oversees daily operations and staff training.
Nicole
Customer Service Manager
Nicole manages service coordination with a focus on rapid response times and customer communication. She ensures repair scheduling efficiency and maintains the company's 95% on-time service record.
Claudia
Customer Service
Claudia handles customer inquiries with 15+ years of appliance repair industry knowledge, providing technical guidance and service scheduling assistance while maintaining the company's 4.9 Yelp rating.
Annalisa
Customer Service
Annalisa supports customer needs with expertise in appliance diagnostics and repair cost estimation, contributing to the company's 90% same-day service completion rate.
Aaron
Technician
Aaron performs in-home repairs for all major appliance brands with factory-certified training. He maintains a 4.8 customer satisfaction score through clear communication and thorough service documentation.
Questions
What appliances do you repair?
We repair washers, dryers, refrigerators, dishwashers, and ovens from over 40 major domestic brands, including both electric and gas models.
Do you offer same-day service?
Yes, we provide same-day service while our schedule remains open, with technicians available Monday-Friday 8am-4:30pm.
Are your technicians qualified?
All technicians receive factory training, undergo background checks, and follow CDC safety protocols during service calls.
What safety measures are in place?
Technicians wear masks, maintain 6-foot distancing, sanitize work areas, and stay home when symptomatic to ensure customer and staff safety.
Do you service all areas?
We serve Covina and the Greater San Gabriel Valley, including nearby cities like Temple City and surrounding communities.
What payment options exist?
We accept major credit cards and cash payments, with pricing quoted before repairs begin and a $15 discount available on first service calls.
Reviews (6)
Dave E.
Oct 09, 2021
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Once again Covina Appliance comes in and quickly diagnoses and fixes a 20 year old Maytag Atlantis dryer!!!!!!!!! The dryer stopped blowing hot air and the service man Aaron mentioned it was probably 1 of 3 things. And of course it was one of the 3 and had the parts on hand and fixed it. He also vacuumed the inside of the unit and now it works great. Thanks again!!!!!
Douglas M.
Sep 02, 2021
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Worst customer service I've ever encounter called Wednesday afternoon n was told to my wife they were going to be there in 30 min well it's Friday n I'm still waiting yeah right No phone call no show do your self a favor call someone that's reliable n professional don't waste your time calling these clowns who like to waste customer s time n hopes
Rolando A.
May 25, 2021
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Our dryer broke down Saturday, running but no heat. So I called my regular technician Danny but unfortunately his bussiness close maybe due to the pandemic. So I found Covina Appliance in "Yelp" and talked to Nicole today and nice of her to set us up for today, same day service. Story short, Aaron, the technician that worked there for 20 years arrived and amazingly finished the repairs in less than 10 minutes. I was about to cook some popcorn to watch but just like "Tyson" he was already done replacing the dead fuse and broken thermostat. Impressive!!! He even cleaned behind
Michael S.
May 20, 2021
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Covina Appliance is the only place I trust with my home appliances. The technician, Archie, was professional, courteous and cleaned around the area he worked. The service was fast and I felt like Archie took the time to explain what was wrong and what my options were so that I could understand it and make an informed decision. The prices are very good and I would recommend this company to anyone. I have referred Covina Appliance and Archie to my friends and family.
Larry H.
May 02, 2021
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Nicole was great on the phone setting up the appointment and Archie, the technician, replaced the door switch for my dryer deftly. I have complete satisfaction with this company and have no reservation in calling them again for future needs. However, be advised that your location, such as Montebello, may be outside of their normal service area but they will do it if you are close to, even if not in, their territory. So, be specific about your address when requesting service.
Kimberly E.
Feb 06, 2021
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Aaron did a great job repairing my 15 year old refrigerator, which after 15 years started pooling water under thr crispers. He came out and got right to work. I could tell right away that he knew his way around a refrigerator! He quickly removed parts, cleared the clogged tube, and then replaced everything as it was. The fridge works great now. (After hearing a few horror tales from friends who'd bought new refrigerators that crapped out on them in a few years, I chose to go the repair route on my old one!)
If you're looking to get your fridge repaired
quicky and efficiently by a real
If you're looking to get your fridge repaired
quicky and efficiently by a real
