Business Details
38 Years
experience
Your Trusted Appliance Repair Experts in Omaha
Hometown Hero Appliance Repair has served Omaha and surrounding areas since 1988, evolving from a home-based operation to a trusted regional leader in appliance repair. As a family-owned business, we maintain deep local ties while expanding our award-winning services to new cities. Our technicians undergo rigorous training and certification, ensuring expertise in repairing all major appliance brands. We guarantee all labor and parts with a 3-month warranty, emphasizing transparency through upfront pricing and detailed diagnostics.Our commitment to customer satisfaction includes same-day/next-day service, real-time technician tracking, and innovative virtual visits for preliminary diagnostics. With factory authorizations from leading appliance manufacturers, we combine technical proficiency with a personalized approach to appliance repair.
Services
Refrigerator Repair
Oven Repair
Washer Repair
Dryer Repair
Dishwasher Repair
Dryer Vent Cleaning
Condenser Cleaning
Ice Machine Cleaning
Details
- Year established: 1988
Highlights and features
- We offer 35+ years of experience in appliance repair with factory-trained technicians
- Our patented diagnostic process ensures accurate repairs on the first visit
- We guarantee all labor and parts with a 3-month warranty
- We provide same-day and next-day service appointments
- Our virtual visit option saves time and reduces service costs
What people say
Saved from buying new appliance
Professional and knowledgeable technicians
Quick response and repair
Detailed explanations of issues
3-month guarantee assurance
Services
Refrigerator Repair
Our certified technicians diagnose and repair all refrigerator brands, including Sub-Zero, GE, and Samsung. We address cooling issues, ice maker problems, and electrical failures using genuine parts. With factory authorizations, we ensure proper diagnostics and repairs that maintain warranty validity. Our 3-month guarantee covers both parts and labor for complete customer satisfaction.
Oven Repair
We repair gas and electric ovens from brands like Thermador, Wolf, and LG. Our technicians handle ignition issues, temperature inconsistencies, and control panel malfunctions. Factory-trained specialists use specialized tools for accurate diagnostics. Annual maintenance services prevent fire hazards and extend appliance lifespan while maintaining manufacturer warranties.
Washer Repair
Our experts fix front-load and top-load washers from Maytag, Whirlpool, and Samsung. We resolve drainage issues, vibration problems, and dispenser malfunctions. With Speed Queen and Electrolux certifications, we use genuine replacement parts. Preventative maintenance reduces breakdowns and extends equipment longevity while maintaining warranty compliance.
Dryer Vent Cleaning
We provide professional dryer vent cleaning to prevent fire hazards and improve efficiency. Our technicians remove lint buildup, inspect for blockages, and recommend duct material upgrades. Annual inspections with every cleaning ensure safety compliance. This service reduces energy costs and extends dryer lifespan while meeting manufacturer maintenance requirements.
Virtual Diagnostics
Our 15-minute virtual visits diagnose appliance issues via smartphone video. Technicians assess problems, provide repair estimates, and recommend solutions without onsite charges. The $49 fee applies toward in-home service if scheduled within 30 days. This service helps customers make informed repair decisions while minimizing unnecessary service calls.
People
Todd Daganaar
President
Todd Daganaar leads Hometown Hero Appliance Repair with extensive industry experience since age 16. A University of Nebraska-Omaha graduate, he combines technical expertise with business leadership. Under his direction, the company maintains family values while expanding services regionally. Todd prioritizes customer satisfaction and technician training to ensure high-quality service standards.
Enrique Espinoza
Vice President
Enrique Espinoza oversees service operations with a focus on customer experience. Known for his positive attitude, he ensures service excellence while maintaining workplace culture. With technical expertise and customer service orientation, he resolves complex issues and mentors technicians. Enrique's leadership maintains consistent service quality across multiple locations.
Greg
Parts Manager
Greg manages parts inventory with 30 years of supply chain experience. His expertise ensures quick part availability for efficient repairs. He maintains relationships with suppliers to secure genuine manufacturer parts. Greg's knowledge of motor couplings and components contributes to successful repair outcomes. He balances technical knowledge with customer-focused service solutions.
Questions
What services does Hometown Hero offer?
We provide repair services for refrigerators, ovens, washers, dryers, and dishwashers, along with preventative maintenance like dryer vent cleaning and condenser cleaning.
Do you service all appliance brands?
Yes, we repair all major brands including GE, LG, Samsung, Whirlpool, and high-end models from Thermador, Sub-Zero, and Wolf with factory-authorized technicians.
What are your service hours?
We operate Monday-Friday 8:00 AM-5:00 PM with same-day and next-day appointment options available for emergency repairs.
Do you offer warranties?
All repairs include a 3-month guarantee covering both parts and labor for complete customer satisfaction.
Can I schedule online?
Yes, use our online scheduler for immediate confirmation with a 2-3 hour time window and real-time technician tracking on service day.
What payment methods are accepted?
We accept credit cards (with 3% convenience fee), checks (processed electronically), and cash payments at the time of service.
Reviews (6)
Carrie L.
Jan 07, 2022
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On time and efficient. Very knowledgeable about my stove. Dillon explained how my home warranty would pay for my new one since parts were no longer available for my very old stove. Since my old one only had one working burner and a barely working oven just before the holidays, I appreciated how quickly I was able to get an appointment.
Mike R.
Dec 13, 2021
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My new LG washing machine, because my water softener broke, and the resin leaked out, and stopped my washer from working! Ali from NHA came out and replaced the unit that caused it to stop working! all under warranty. He was the best repair person I've ever used! A really great company! I will use again for any appliance repair. Even the local office person, was very kind.
Thanks
Thanks
Brenda O.
Dec 07, 2021
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I love the great communication we received!! They even moved our appointment up when they had an opening in our area. Our technician didn't hurry through the process but kept after the problem that three other guys tried to fix over the past 3 years but failed. We are hopeful that the ice maker on our Samsung is now fixed once and for all! We so appreciate the ease of scheduling and knowledgeable technician who took the time to find the problem!
Katherine F.
Dec 03, 2021
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Great service every time. Efficient, accurate and reliable with a friendly manner. Hands down the most professional service provider I've ever encountered.
Ross P.
Oct 22, 2021
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Derek came out to check our leaking dishwasher. After a thorough check and explanation of what was going on, we were satisfied. No games or sketchy sales tactics. He was very friendly and professional, and we'll be using Derek and NHA again!
Steve W.
Sep 22, 2021
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I have an LG refrigerator that gave up on us. I called LG directly and the closest "authorized" service center was an hour away from Des Moines and wouldn't travel this far. I desperately called a dozen different places for service, they all said they wouldn't touch LG or they were over a week out...just to assess the problem. Nevermind ordering parts. I called Nebraska Home Appliance repair (NO affiliation with Furniture Mart). They had an opening within a few days. I accepted and agreed to be on call for any cancellations. Received a confirmation email the day before and
