Business Details
Emergency
services
24/7 Emergency Damage Restoration Services
Vigilant Restoration is a locally owned and operated restoration company serving Myrtle Beach and the Grand Strand. With over 60 years of combined experience, our team specializes in water, fire, mold, sewage, and bio-hazard restoration services. We are the preferred first responder for major insurance providers, offering 24/7 emergency support to residential and commercial clients. Our staff undergoes rigorous training and background checks to ensure the highest standards of service. Utilizing advanced equipment and methodologies, we prioritize customer satisfaction by delivering fast, reliable, and compassionate solutions.Our commitment to the community drives us to restore properties to pre-loss conditions while maintaining transparency and integrity. Founded by Fred and Leigh Sancilio, we remain dedicated to providing expert guidance and support during critical times. Our focus on attention to detail and quality craftsmanship has earned us a reputation as a trusted leader in the restoration industry. We serve both immediate emergency needs and long-term construction projects, ensuring every client receives personalized care. Our goal is to alleviate stress during disasters by combining technical expertise with empathetic service.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Sewage Cleanup
Bio-Hazard Cleanup
General Construction Services
Highlights and features
- We offer 24/7 emergency response for immediate disaster relief.
- Our team has over 60 years of combined restoration experience.
- We are preferred partners with major insurance providers.
- All staff undergo rigorous training and background checks.
- We utilize advanced equipment for efficient, high-quality restoration.
What people say
Organized, professional, caring
Super quick response
Knowledgeable and responsive
Caring and professional team
Completed work on time
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies caused by floods, burst pipes, and leaks. We use advanced equipment to extract water, dry structures, and prevent mold growth. Our team works 24/7 to minimize property damage and restore homes and businesses to pre-loss conditions while coordinating with insurance providers for seamless claims processing.
Fire Damage Restoration
Fire damage restoration includes structural repairs, smoke odor removal, and salvage of damaged belongings. We specialize in restoring properties after catastrophic fires, employing techniques to eliminate soot and heat damage. Our services extend to content cleaning, including furniture and personal items, ensuring comprehensive recovery for residential and commercial clients.
Mold Remediation
Mold remediation involves identifying and eliminating mold colonies caused by water damage or humidity. We use containment strategies and specialized cleaning to remove mold safely. Our process includes addressing moisture sources to prevent recurrence, ensuring healthy indoor environments for homes and businesses affected by mold infestations.
Sewage Cleanup
Sewage cleanup services address biohazardous contamination from sewer backups or floods. We follow strict safety protocols to remove contaminated water, sanitize affected areas, and dispose of hazardous materials. Our technicians use protective gear and EPA-approved disinfectants to restore properties to safe, habitable conditions after sewage-related disasters.
Bio-Hazard Cleanup
Bio-hazard cleanup handles dangerous substances like blood, bodily fluids, or infectious materials. We follow OSHA guidelines to decontaminate crime scenes, hoarding situations, or pandemic-related hazards. Our team uses specialized equipment to ensure thorough sanitization, prioritizing safety for occupants and compliance with health regulations during cleanup operations.
People
Fred Sancilio
Co-Founder
Fred Sancilio co-founded Vigilant Restoration with a commitment to community service and excellence in disaster recovery. With over 60 years of combined industry experience, he leads the team in delivering compassionate, efficient restoration solutions while maintaining partnerships with major insurance providers.
Leigh Sancilio
Co-Founder
Leigh Sancilio co-founded Vigilant Restoration, focusing on operational excellence and client satisfaction. Her leadership emphasizes rigorous staff training and adherence to safety standards. She works closely with insurance adjusters to streamline claims and ensure seamless service for residential and commercial clients in crisis situations.
Questions
What services does Vigilant Restoration offer?
We provide water damage restoration, fire damage restoration, mold remediation, sewage cleanup, bio-hazard removal, and general construction services for residential and commercial properties.
Are you available for emergencies outside regular hours?
Yes, we offer 24/7 emergency response services to address disasters at any time, ensuring rapid mitigation and restoration.
Do you work with insurance companies?
Yes, we are a preferred provider for major insurance carriers and handle claims directly to simplify the process for clients.
How quickly can you respond to an emergency?
Our technicians typically arrive within 2-4 hours of initial contact to begin mitigation, with live phone support available immediately.
What areas do you serve?
We primarily serve Myrtle Beach and the Grand Strand region, with capacity to assist in surrounding coastal communities.
Reviews (5)
Joseph Jackson
Jan 01, 2021
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Excellent organization, had a water leak which lead to a mold issue. They project managed from beginning to end always knew what was happening and when. They were on time everyday. Heard or saw project manager all the time updates and status . Could not have been more happy and impressed with their work. I know I am going to miss a few names but job well done Scot , Maria, and John.
Gia Myers
Nov 01, 2020
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Jeremy, Maria and Ryan are the best! Our home flooded in north myrtle beach and my family and I are stationed in japan with no way to get home. They have made our lives 100% easier during this process. They answer anytime we call, throughly document, take initiative and have solutions. Our insurance company isnt the best but these guys sure make it easy! They will be my go to company every time
So thankful for them
So thankful for them
Ruth Mcnabb
Oct 05, 2020
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During recent hurricane we had a tree fall on ourhour and lodge in the roof. Water was pouring into the kitchen and laundry room. We were out of town but insurance was called followed by call to Vigilant Restoration. Fred and his crew were on
scene within driving time from their office and tarpped the ceiling from inside and removed damage drywall, cabinets, and flooring because the tree could not be removed without a crane..done one week later. Yesterday Maria and Kenny came and packed contents of affected area into a storage pod allowing repairs to begin. All people including Sherry in the office
scene within driving time from their office and tarpped the ceiling from inside and removed damage drywall, cabinets, and flooring because the tree could not be removed without a crane..done one week later. Yesterday Maria and Kenny came and packed contents of affected area into a storage pod allowing repairs to begin. All people including Sherry in the office
Dr. Jim Black
Sep 05, 2020
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Positive:Punctuality,Quality,Responsiveness,Value
Maria did an excellent job for us at Ip-5 .And was very professional, had a great attitude. She and her crew could not have been better. They are all great representatives for your company!!
James B (Jim) Black
Maria did an excellent job for us at Ip-5 .And was very professional, had a great attitude. She and her crew could not have been better. They are all great representatives for your company!!
James B (Jim) Black
Elizabeth Neill
May 30, 2020
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Jeremy and Maria did a
Phenomenal job with a water cleanup. They were professional, knowledgeable, and personable. They responded immediately (same day). I never had any water damage before and they walked me though the process answering all of my questions. I continue to be impressed at the efficiency of this cleanup process. They have been so kind during a difficult time and that means so much because this whole thing was been overwhelming for me.
Phenomenal job with a water cleanup. They were professional, knowledgeable, and personable. They responded immediately (same day). I never had any water damage before and they walked me though the process answering all of my questions. I continue to be impressed at the efficiency of this cleanup process. They have been so kind during a difficult time and that means so much because this whole thing was been overwhelming for me.
