Business Details
50+ Years
experience
Fireplace and Stove Installation Experts in Rochester, NY
Cricket on the Hearth has been a family-owned business serving Rochester, NY since 1968. We specialize in high-quality American-made fireplaces, inserts, stoves, and swing sets, offering professional installation and service. Our team of factory-trained, certified experts ensures every product meets rigorous standards, backed by warranties. With over 50 years of experience, we provide personalized solutions tailored to each customer's needs. Our showroom features burning displays to help customers experience products firsthand.We pride ourselves on transparency, reliability, and exceptional customer service. Our commitment to quality extends to partnerships with trusted brands like Mendota, Jotul, and Peterson Real Fyre. We offer tax credits for qualifying wood-burning stoves and flexible installation scheduling. Our staff's expertise in hearth products ensures safe, efficient installations. We serve the Rochester area and surrounding communities with dedication to customer satisfaction.
Services
Fireplace Installation
Gas Inserts
Wood Stoves
Swing Sets
Gas Log Conversion
Custom Fireplace Doors
Venting Systems
Maintenance & Repair
Showroom Consultations
Home Decor Accessories
Details
- Year established: 1968
Highlights and features
- Family-owned since 1968 with 50+ years of industry experience
- Factory-trained experts for precise product installation and service
- Showroom with live burning displays for hands-on product evaluation
- 30% federal tax credit available on qualifying wood-burning stoves
- Custom solutions for fireplace conversions and home integration
What people say
Expert installation
Knowledgeable staff
Great selection
Prompt service
Quality craftsmanship
Services
Fireplace Installation
Professional fireplace installation services for gas, wood-burning, and electric models. Our certified technicians ensure proper venting, safety clearances, and code compliance. We offer Mendota, Kozy Heat, and Jotul products with customization options for mantels, surrounds, and finishes. Installations include warranty coverage and manufacturer-certified workmanship.
Gas Log Conversion
Convert traditional fireplaces to gas with Peterson Real-Fyre logs. Our team installs gas lines, burners, and safety valves for convenient operation. Options include manual ignition or remote-controlled systems with adjustable flame height. Conversions maintain masonry aesthetics while adding modern convenience and efficiency.
Wood Stove Sales
Premium wood stove sales featuring Blaze King and Jotul models. We offer EPA-certified units with 70-80% efficiency ratings and 20-40 hour burn times. Qualifying purchases receive 30% federal tax credits up to $2,000. Our inventory includes catalytic and non-catalytic models in various sizes for primary or supplemental heating.
Swing Set Installation
Custom Swing Kingdom play sets with professional installation. Available in multiple configurations featuring slides, climbing walls, and safety surfacing. Our experts ensure proper anchoring and compliance with safety standards. Sets include warranties and customization options for color schemes and activity modules.
Fireplace Maintenance
Comprehensive maintenance for fireplaces, inserts, and stoves. Services include chimney cleaning, vent inspection, and component replacement. Our certified technicians perform safety checks and efficiency optimizations. We service all brands with factory-trained expertise and use genuine replacement parts for warranty compliance.
People
Charles Turner
Owner
Second-generation owner with National Fireplace Institute certification in gas and wood-burning hearth systems. Trained as a F.I.R.E. Certified Inspector for safety evaluations. Manages daily operations and product selection, continuing family legacy since 1968.
Questions
What fireplace options do you offer?
We carry gas, wood-burning, and electric fireplaces from Mendota, Kozy Heat, and Jotul with customization options for finishes, mantels, and surrounds.
Do you provide installation services?
Yes, our certified technicians offer professional installation for all fireplace types, inserts, and stoves with code-compliant venting and safety checks.
Are there tax credits available?
Qualifying wood stoves receive 30% federal tax credits up to $2,000 when installed by December 31, 2025.
What swing sets do you carry?
We feature Swing Kingdom play sets with customizable configurations including slides, climbing structures, and safety surfacing options.
Do you service previous purchases?
Yes, we provide maintenance, repairs, and part replacements for all installed fireplaces, stoves, and inserts regardless of purchase date.
What payment methods are accepted?
We accept cash, checks, MasterCard, and Visa for product purchases and installation services.
Reviews (5)
Rory Houghtalen
Jan 04, 2022
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John and Charlie worked with us (which is not easy with how obsessive we are about such a purchase) to pick just the right gas fireplace insert to replace an old wood stove insert in our older home. A careful installation with some custom tweaks make the Mendota we selected look like an original element in the room. Their effort was much appreciated. The fire itself looks for all the world like a real wood fire. A wonderful addition to our home. Just the thing on a cool or cold day to fire up and enjoy with a book or a dram or both!
Rich Greene
Oct 18, 2021
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As I read the other reviews here, I wonder if I have just caught these people on a couple of bad days. My first experience in the store about a year ago was underwhelming. I found the salesperson to be condescending. Wound up buying an item from them anyway because of the look and quality of the item. The person who delivered and installed the product was friendly and helpful, so 2 stars instead of just 1. I called the store today because of a technical issue and the person I spoke to on the phone (who sounded suspiciously similar in tone to the person I encountered in my first visit) was not helpful
Thom Farrell
Oct 15, 2021
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From start to finish, one of the best business experiences of my life. The owner does all the installations. Very professional, ZERO problems.
Johnny Moran
Feb 03, 2021
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Was searching far and wide for a hard to find LP converter for my Jotul. Not only did they have it, but sent it across the country in a few days (they dont usually mail items)....lots of Love for this place from the North Coast of California...
Stacy Mayou
Jun 23, 2020
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Customer service was amazing! Friendly and very helpful! They have so much more than I was aware of, will definitely be back for some candles and for holiday gifts!
