Business Details
50+ Years
experience
Emergency
services
Trusted HVAC Installation and Repair Services in Asheville, NC
Gentry Service Group has been delivering top-tier HVAC solutions to Asheville, NC, and surrounding areas since 1963. As a locally owned and operated Carrier Factory Authorized Dealer, we combine decades of expertise with factory-trained, NATE-certified technicians to ensure superior service. Our commitment to integrity, accountability, and customer satisfaction has earned us over 3,000 positive local reviews, the Carrier President's Award, and recognition as the #1 Best of WNC from 2014 - 2024. We specialize in residential and commercial HVAC services, including emergency repairs, installations, and maintenance plans, backed by a 1-year parts and labor warranty.Our dedication to the community and industry excellence is reflected in our A+ BBB rating, Angie's List Super Service Award (2013 - 2015), and Best of Asheville-Gold Winner status for Heat & Air Company (2021, 2022, 2024). We prioritize customer education, transparent communication, and innovative solutions like energy-efficient Carrier systems and indoor air quality products. With 24/7 emergency service and flexible financing options, we ensure comfort, reliability, and peace of mind for every client.
Services
HVAC Repair
Heating Installation
AC Maintenance
Indoor Air Quality
Commercial HVAC
Generator Installation
Ductless Systems
Electrical Services
Emergency Repairs
Maintenance Plans
Details
- Year established: 1963
Highlights and features
- Over 3,000 positive local reviews
- Carrier President's Award Winner
- Locally owned and operated since 1963
- NATE-certified technicians for specialized expertise
- 1-year parts and labor warranty with 100% satisfaction guarantee
Associations and certifications
- Carrier Factory Authorized Dealer
- BBB A+ Rating
- Angie's List Super Service Award
- NATE-certified technicians
What people say
Dependable and accountable
24/7 emergency service
NATE-certified technicians
100% satisfaction guaranteed
Locally owned since 1963
Services
HVAC Repair
Our NATE-certified technicians provide 24/7 emergency HVAC repairs for residential and commercial systems. We diagnose issues accurately, explain solutions clearly, and use genuine factory parts to restore comfort quickly. From AC compressors to furnace ignitions, our team handles all makes and models with precision and care.
Heating Installation
We specialize in Carrier heating system installations, including furnaces, heat pumps, and boilers. Our experts perform heat loss calculations to ensure proper sizing and recommend energy-efficient models that reduce utility bills. All installations include a 1-year warranty on parts and labor for complete peace of mind.
Indoor Air Quality
Our indoor air quality solutions include Air Scrubber purification systems, HEPA filters, and ductless technology. We offer environmentally conscious products that remove allergens, bacteria, and viruses while improving HVAC efficiency. Our technicians help clients choose systems that enhance comfort and health in homes and businesses.
Maintenance Plans
Our Full-Protection Energy Savings Agreement includes biannual tune-ups, priority service, and coverage for common repairs like capacitors and compressors. Regular maintenance extends equipment life, reduces energy costs by up to 30%, and prevents unexpected breakdowns through proactive diagnostics and adjustments.
Generator Installation
We install and service Generac standby generators for homes and businesses. Our team handles sizing, permitting, and integration with existing electrical systems. Automatic operation ensures seamless power during outages, while natural gas connections eliminate refueling needs for uninterrupted protection.
Questions
What HVAC services does Gentry Service Group offer?
We provide AC/heating repair, installation, maintenance, indoor air quality solutions, commercial HVAC services, generator installation, and 24/7 emergency support for residential and commercial clients.
Are financing options available?
Yes, we offer financing with approved credit for HVAC installations and major repairs. Contact us for details on current promotions and payment plans.
Do you provide emergency HVAC service?
Yes, our 24/7 emergency service responds promptly to urgent heating and cooling needs, including weekends and holidays.
What areas do you serve?
We serve Asheville, Swannanoa, Hendersonville, Black Mountain, and surrounding areas in Western North Carolina.
What certifications do your technicians hold?
Our team includes NATE-certified technicians and Carrier Factory Authorized Dealers, ensuring factory-trained expertise for all HVAC systems.
What warranties do you offer?
We provide a 1-year parts and labor warranty on all repairs, with extended coverage options available through our maintenance agreements.
Reviews (5)
James Parks
Jan 20, 2022
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Positive:Professionalism,Punctuality,Quality,Responsiveness
Albert was very professional and knowledgeable. He replaced a motor in one of our ductless Carrier units and cleaned every component of the unit. We are very pleased that he returned the unit to like new condition. Thank you Gentry!
Service:Repair HVAC
Albert was very professional and knowledgeable. He replaced a motor in one of our ductless Carrier units and cleaned every component of the unit. We are very pleased that he returned the unit to like new condition. Thank you Gentry!
Service:Repair HVAC
Fonzie Crain
Jan 20, 2022
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Lies and more lies. Turned my emergency heat off and said they would be back to fix it, 2 weeks later, nothing. Called them this morning and they said the service tech was on his way to my house. 2 hours later, called them back and was told that the service tech would call me. 2 hours later, called them back and they said they would come to my house and fix the problem when it got warmer. Lol what a joke of a company. Used to be a good company but not anymor. So sad. I'm recuperating from cancer and it's very cold in my house. Thank you Gentry heating for nothing
Teresa Arpin
Jan 11, 2022
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Gentry is our total provider for HVAC! We have confidence in their work and trust their recommendations. They have installed systems and provide regular maintenance. The same technician comes every time; he knows us and our systems. I could not give them higher praise!
Services:Repair HVAC,HVAC maintenance,AC maintenance,Installation
Gentry is our total provider for HVAC! We have confidence in their work and trust their recommendations. They have installed systems and provide regular maintenance. The same technician comes every time; he knows us and our systems. I could not give them higher praise!
Services:Repair HVAC,HVAC maintenance,AC maintenance,Installation
Danielle Walker
Dec 15, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Weve used Gentry for several years now for Maintenance. They are always professional, courteous and responsive. Recently, we worked with Justin to select our new HVAC system and had a great experience. Lee did a wonderful job on the install and was very friendly and courteous while he was in and out of our home.
Services:HVAC maintenance,Installation
Weve used Gentry for several years now for Maintenance. They are always professional, courteous and responsive. Recently, we worked with Justin to select our new HVAC system and had a great experience. Lee did a wonderful job on the install and was very friendly and courteous while he was in and out of our home.
Services:HVAC maintenance,Installation
B. L.
Dec 01, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Dont waste your time getting quotes from other people. Bill Sears was our Home Comfort Systems Sales/ Advisor. He matched our home with the perfect unit. Great guy! Our installation team was the best. Above and beyond!
Service:Install AC
Dont waste your time getting quotes from other people. Bill Sears was our Home Comfort Systems Sales/ Advisor. He matched our home with the perfect unit. Great guy! Our installation team was the best. Above and beyond!
Service:Install AC
