R&S Concord

Business Details

45 Years

experience

Emergency

services

Your Trusted Garage Door & Access Control Experts in Concord, CA

Founded in 1981, R&S Concord has been a trusted provider of residential and commercial door, gate, and access control solutions for over 40 years. As part of the R&S family of companies, we serve Contra Costa and Alameda counties with a commitment to quality workmanship and honest pricing. Our team specializes in garage door repairs, commercial overhead doors, automatic gate systems, and access control installations, backed by in-house manufacturing capabilities and 24/7 emergency service.

With decades of combined experience, our certified technicians deliver reliable solutions tailored to both home and business needs. We prioritize customer satisfaction through prompt response times, transparent communication, and comprehensive preventative maintenance programs. Our work has earned recognition from clients across the Bay Area, including testimonials highlighting our professionalism, technical expertise, and dedication to resolving urgent access issues efficiently.

Services

Garage Door Repairs Commercial Overhead Doors Automatic Gate Systems Access Control Installation Emergency Door Service Rolling Steel Door Installation Preventative Maintenance Fire Door Repairs Keypad Openers High-Speed Door Solutions

Details

Year established: 1981

Highlights and features

We have over 40 years of experience in residential and commercial access solutions.
Our 24/7 emergency service ensures urgent issues get immediate attention.
Certified technicians trained at our dedicated R&S Training Facility in San Leandro.
In-house manufacturing of commercial rolling doors for customized, high-quality products.
Proven track record with verified customer testimonials praising our reliability.

Associations and certifications

IDEA

What people say

Excellent service Professional and knowledgeable Prompt and reliable Thorough inspection Highly recommend

Website

Update Listing

Services

Garage Door Repairs

Our garage door repair service addresses broken springs, misaligned tracks, and motor issues with same-day availability. Technicians carry standard parts for immediate fixes while prioritizing safety during high-tension system repairs. Preventative maintenance packages extend door lifespan through lubrication, balance checks, and sensor alignment.

Commercial Overhead Doors

We install and repair rolling steel doors, fire-rated doors, and security grilles for businesses. Our in-house manufacturing ensures custom-fit solutions for car washes, hospitals, and industrial facilities. Emergency repairs minimize downtime with rapid response teams available 24/7 for commercial clients.

Access Control Systems

From keypad entry systems to cloud-based access management, we design security solutions for residential and commercial properties. Our technicians handle repairs for gate loop detectors, proximity readers, and telephone entry systems while offering consultations on multi-point access configurations.

Automatic Gate Systems

IDEA-certified installations for residential automatic gates include custom design consultations and remote control setup. We service existing systems while providing emergency repairs for malfunctioning gate operators and sensor systems in both urban and rural properties.

24/7 Emergency Service

Critical access issues receive immediate attention through our 24/7 dispatch system. Fully stocked service vehicles enable on-site fixes for broken garage doors, commercial roll-up failures, and access control malfunctions. Emergency technicians respond within hours for both residential and business clients.

People

Ken Gotelli

Owner

With nearly 40 years in the access security industry, Ken Gotelli oversees operations at R&S Concord. He trains technicians in welding best practices and ensures service quality across residential and commercial projects in the Bay Area.

Mario

Project Coordinator

Mario coordinates residential garage door projects, assisting homeowners with product selection and installation scheduling. His 15+ years in customer service ensure smooth project execution from consultation to completion.

Eric

Senior Technician

Certified commercial door specialist with expertise in high-speed door repairs. Eric leads emergency response teams for industrial clients, providing same-day solutions for critical access issues at businesses across the region.

Gustavo

Access Control Specialist

Gustavo handles residential access system installations, programming keypads and remote controls. His technical knowledge covers cloud-based management systems and integrated security solutions for modern homes.

Louis

Installation Technician

Louis specializes in commercial door installations, including car wash security grilles and fire-rated doors. With 12 years of field experience, he ensures precise fitting of custom-manufactured door systems for business clients.

Questions

What areas do you serve?

We serve all of Contra Costa and Alameda counties including Concord, Walnut Creek, Pleasanton, and Livermore.

Do you offer emergency repairs?

Yes, our 24/7 emergency service responds to urgent garage door, gate, and access control issues within hours.

Are your technicians certified?

Our team includes IDEA-certified gate specialists and factory-trained technicians who complete annual safety training programs.

Can you repair older garage door models?

We service all garage door types including vintage models, using in-house manufacturing to create replacement parts when needed.

Do you install smart access systems?

Yes, we install cloud-based access control systems with remote management capabilities for both homes and businesses.

What's included in preventative maintenance?

Our maintenance packages include safety checks, lubrication, balance adjustments, and component inspections to prevent unexpected failures.

Reviews (6)

Write a Review

Arvind S.

Jan 07, 2022 Report

R&S built a custom pedestrian and vehicle gate at our home and did such a marvelous job from designing/planning, to installation, and to continued support and maintenance after the installation. Johny DaSilva is an outstanding designer and individual; Vanessa Silva always provided amazing support and response times; their team members like Jordan are incredibly thorough and take great pride in customer service and each detail. We've used so many vendors while building a new house and R&S was by far one of the best. We' infinite to use and refer them indefinitely.

Alvin M.

Dec 13, 2021 Report

I've ordered my garage door in June. We are now in second week of December and the door still have not come in. They don't have an answer to when it will be coming in. R&S door this is unacceptable. Very unreliable, unresponsive.

12/13/21
@Ken, Thanks for responding. When I ordered the door, Ryan said it will arrive in October 17. October 17th came no word from Ryan. Then, I was told that it's on the way in 2nd week of November. The 2nd week of November came. When we spoke with Crystal/ Ryan that it will be in December. So, we're in 6th months, yet still no definitive

James F.

Oct 13, 2021 Report

Spring broke on my garage door. Called R&S in the morning and got an appointment later that day. Ryan and his coworker came and had my garage door working again in about 30 minutes. Great service.

Harpreet J.

Aug 06, 2021 Report

Today R&S Erection finished our automated driveway gates and they did an excellent job starting from Johny coming out to meet us and go over ideas/design, then the implementation phase with the highly skilled welders (Jesse Gaye) that came out to perform the work.

Jesse was extremely professional, on-time, highly skilled, and communicated very well with us.

Overall, very happy with the service and product.

Howard S.

Mar 12, 2021 Report

I've used them before for my garage door opener repairs with excellent workmanship and prices. Today I finally had them replace my 20 year old garage door opener. Excellent technicians, service and price. I highly recommend this company.

Troy C.

Mar 01, 2021 Report

I had them come over to fix our gate. In about 10 minutes they told me that the issue was with our phone line, so I'll have to call my phone company. They charged me $250 to tell me that....