Business Details
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Your Trusted Source for Hot Tubs, Spas & Wellness Products in MN
Twin City Jacuzzi has built a strong reputation for delivering premium products and exceptional service in the wellness and home leisure industry. Since our inception, we have prioritized customer satisfaction by offering world-leading brands such as Jacuzzi and Hydropool, ensuring unmatched durability and performance. Our team of experienced specialists is dedicated to helping clients find the perfect hot tub, swim spa, sauna, or massage chair that aligns with their lifestyle and budget. With two showroom locations in Burnsville and St. Louis Park, Minnesota, we provide personalized assistance, competitive pricing, and expert installation services. Our commitment to ethical business practices and customer-centric solutions has earned us an A+ rating from the Better Business Bureau. We pride ourselves on treating every customer with professionalism and respect, from initial consultation to aftercare support.Our product portfolio includes innovative Jacuzzi hot tubs, Hydropool swim spas, infrared saunas, and advanced massage chairs designed for home use. We also offer comprehensive maintenance and repair services to ensure long-term enjoyment of our products. Our teams expertise extends to one-day bathroom remodels featuring Jacuzzi bathtubs and showers, combining luxury with functional design. Customer testimonials consistently highlight our responsiveness, technical proficiency, and dedication to resolving issues promptly. Through strategic partnerships and a focus on quality, we continue to serve as a trusted resource for backyard leisure solutions in Minnesota and surrounding areas.
Services
Hot Tubs
Swim Spas
Saunas
Massage Chairs
Jacuzzi Baths
Installation
Maintenance
Repairs
Troubleshooting
Bathroom Remodels
Highlights and features
- We offer A+ Better Business Bureau rated service with proven reliability
- Our team provides 24/7 personalized customer support for urgent needs
- We carry exclusive Jacuzzi and Hydropool products with advanced technology
- Our specialists deliver one-day bathroom remodels with lifetime warranties
- We provide comprehensive maintenance and repair services for all products
Associations and certifications
- Better Business Bureau (BBB)
What people say
Professional technicians
Quick repairs
Lifelong support
Expert installation
One-day remodels
Services
Hot Tub Sales
We offer a comprehensive selection of Jacuzzi hot tubs designed for relaxation and hydrotherapy. Our inventory includes models with advanced jet systems, energy-efficient features, and customizable seating configurations. Our specialists guide customers through the selection process to ensure optimal fit for their space and needs.
Swim Spa Installation
Our Hydropool swim spas combine fitness and relaxation with adjustable current systems for year-round swimming. We provide professional installation services that include site preparation, electrical connections, and water balancing. Our technicians ensure proper placement and functionality for long-term enjoyment.
Sauna Maintenance
We service infrared saunas with advanced heating technology for detoxification and stress relief. Our maintenance packages include component inspections, heating element testing, and software updates. Regular servicing ensures optimal performance and extends equipment lifespan.
Massage Chair Repair
Our certified technicians diagnose and repair mechanical and electrical issues in Jacuzzi massage chairs. Services include motor replacement, upholstery repair, and software recalibration. We use genuine parts to maintain warranty compliance and product integrity.
Bathroom Remodels
We specialize in one-day bathroom transformations featuring Jacuzzi bathtubs and showers. Our process includes removal of existing fixtures, waterproofing, and installation of custom acrylic systems. Projects include anti-microbial protection and lifetime warranty components for lasting value.
People
Steve
Service Technician
Certified technician specializing in hot tub diagnostics and repairs with 15+ years of experience. Known for rapid problem resolution and customer education on maintenance best practices.
Bryce
Sales Specialist
Experienced sales professional with expertise in matching clients to appropriate spa solutions. Provides ongoing support for product operation and maintenance queries post-purchase.
Dean
Customer Consultant
Client-focused advisor recognized for personalized service in hot tub selection and installation. Assists with chemical balancing and operational training during setup.
Mark
Project Manager
Lead coordinator for complex installations and bathroom remodels. Oversees delivery teams and ensures seamless integration of new systems with existing infrastructure.
Debbie
Office Coordinator
Customer service specialist managing administrative operations and client communications. Facilitates scheduling and coordinates logistics for installation appointments.
Questions
What areas do you service for hot tub maintenance?
We service within a 250-mile radius of our Burnsville and St. Louis Park locations, covering Minnesota and surrounding regions.
Do you sell brands other than Jacuzzi?
We specialize in Jacuzzi products and Hydropool swim spas, focusing on quality over quantity for optimal customer satisfaction.
Can you install hot tubs in tight backyard spaces?
Our experienced delivery teams use specialized equipment to maneuver through narrow pathways and tight access points during installations.
Are financing options available for purchases?
Currently, we don't offer in-house financing but can provide information about third-party financing programs for qualified buyers.
What makes your bathroom remodels unique?
Our one-day remodels feature custom Jacuzzi bathtubs and showers with lifetime warranties, anti-microbial protection, and non-porous acrylic materials.
Do you service non-Jacuzzi brand hot tubs?
Our service department currently specializes exclusively in Jacuzzi and Hydropool products to maintain technical expertise and parts availability.
Reviews (6)
Carrie Fowler
Jan 24, 2022
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Cannot say enough great things about Jacuzzi!! After shopping around & doing our research we definitely chose the right place! Bryce made everything seamless & easy. He is always a phone call or text away if you need anything or have questions. Amber did a job great setting up our delivery & helped with everything we needed.Stop looking around- go to jacuzzi for great local service & a high quality product. Thank you! Matt & Carrie
Shari Hensley
Nov 06, 2021
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Purchased a "top of the Line" Jacuzzi tub during the MN state fair in 2016, we were promised an extra cover for the spa and never received it. Called to have included cover sent as the original one was no longer functioning. I provided receipts showing the included cover and were told we waited too long to request and that they were not going to honor the deal, of coarse finding fault with the invoices I provided. Clearly they never planned on sending the included cover in the first place. Customer service said we would need to pay for the cover and then wait 6 months to receive it. Customer service
Ralph Nairn
Oct 03, 2021
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We purchased a new jacuzzi hot tub from Bryce last spring and the jets are very weak. Before we purchased we asked to see what the jets would feel like and he directed us to a hot tub on the show floor that sold us. The jets in the hot tub are not comparable. If there are 2 people in the tub only 1 person can manipulate all of the jets to feel any pressure. Very disappointed
Mr. H.
Sep 16, 2021
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I was referred to Ashley from a friend, and she was awesome. I had shopped Hot Spring, Master Pools & Spa amongst others before coming back to Jacuzzi in St Louis Park. She walked us through the different models, had us climb in and sit in them. Explained the pros/cons of various features and answered every question easily. Pricing was transparent and all inclusive. We purchased on 9/23 and had our tub installed and working on 10/1 8 days!!! It was a dream purchase and experience.
Chris Schroeder
Sep 03, 2021
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Mark,
I've worked with you and your team for more than a year in an attempt to resolve any outstanding issues. You and your team continually fail to deliver on promises or follow up on any of my concerns. When my swim spa arrived, we determined it had been parted out to other spas you've serviced. Luckily your team was able to find some parts to make it function, but my swim spa is still waiting for a crack repair. After which, you promised to "make it right".
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I cant even begin to explain how disappointed I am with Twin City Jacuzzi. From the first
#Update
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Mark,
I've worked with you and your team for more than a year in an attempt to resolve any outstanding issues. You and your team continually fail to deliver on promises or follow up on any of my concerns. When my swim spa arrived, we determined it had been parted out to other spas you've serviced. Luckily your team was able to find some parts to make it function, but my swim spa is still waiting for a crack repair. After which, you promised to "make it right".
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I cant even begin to explain how disappointed I am with Twin City Jacuzzi. From the first
Jeff Thielman
Jul 28, 2021
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I am 41 years old and this is ONLY the 3rd Google Review I have ever given anyone. Bryce and the staff at Twin City Jacuzzi earned it!! Hands down the best purchasing experience I have ever made in my life. My wife and I went hot tub shopping this past fathers day. We went to several places throughout the west metro. I will admit, I did not know much about hot tubs. We met some knowegable/decent sales people and some VERY shady salespeople. Then we met Bryce. All of my car purchases and major purchases in my life, my wife and I agree, hands down the best purchase experience we have ever had. Bryce
