Business Details
14 Years
experience
Emergency
services
Open 24/7
always available
Emergency Disaster Restoration Services in Central Florida
First Response Disaster Team is a family-owned and operated restoration contractor serving Central Florida since 2012. As a Certified General Contractor and Licensed Mold Remediator in Florida, we specialize in emergency disaster restoration services including water damage, fire damage, mold remediation, and sewage cleanup. Our team of certified technicians provides 24/7 emergency response with a commitment to timeline-driven solutions and customer satisfaction. We work directly with insurance companies to ensure proper coverage and maintain partnerships with trusted local professionals for comprehensive restoration.Our corporate culture emphasizes empathy, professionalism, and community involvement, reflecting values cultivated through prior experience with American Express. With locations in Edgewater and serving five Florida counties, we combine technical expertise with personalized service to help families and businesses recover from disasters.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Removal
Sewage Cleanup
Disaster Planning
Storm Damage Cleanup
Details
- Year established: 2012
Highlights and features
- 24/7 emergency response with 30-minute guarantee
- Certified technicians trained in IICRC standards
- Accurate project timelines with guaranteed completion
- Direct insurance company coordination for claims processing
- Community-focused approach with local service since 2012
Associations and certifications
- Certified General Contractor (Florida)
- Licensed Mold Remediator (Florida)
What people say
24/7 emergency response
Professional technicians
Insurance coordination
Quick response times
Thorough documentation
Services
Water Damage Restoration
Our certified technicians respond within 30 minutes to mitigate water damage from floods, pipe bursts, or leaks. Using industrial-grade extraction equipment and thermal imaging, we identify hidden moisture to prevent mold growth. The 24/7 service includes structural drying with commercial dehumidifiers and documentation for insurance claims, ensuring complete restoration to pre-loss condition.
Mold Removal
We address mold infestations through containment, HEPA filtration, and removal of contaminated materials. Our licensed specialists perform air quality testing before and after remediation to verify elimination. The process includes antimicrobial treatments and moisture source identification to prevent recurrence, with detailed reporting for insurance documentation.
Sewage Cleanup
Emergency sewage backup response includes PPE-protected extraction, disinfection with EPA-registered biocides, and removal of porous materials. Our team follows OSHA standards for biohazard handling while coordinating with plumbers for system repairs. We provide complete decontamination and structural drying to restore habitable conditions safely.
Fire Damage Restoration
Post-fire services combine soot removal, odor elimination through ozone treatment, and structural assessment. We document damage with moisture meters and thermal cameras, then implement drying protocols before repairs. The process includes content cleaning and coordination with contractors for complete property restoration.
Storm Damage Cleanup
24/7 hurricane and storm response includes emergency board-up, water extraction, and structural drying. Our team handles roof tarping, debris removal, and coordination with insurance adjusters. We implement mold prevention protocols while restoring properties to pre-storm condition using IICRC-certified methods.
People
Ken Poulin
Owner
Former American Express executive with 20+ years in disaster restoration. Certified General Contractor and Licensed Mold Remediator in Florida. Developed company's ethical framework based on Blue Box Values. Directly oversees complex restoration projects.
Anne-Marie Poulin
Owner
Co-founder with extensive insurance claims expertise. Manages client relations and insurance coordination. Implements quality control protocols for all restoration projects. Holds certifications in disaster response management.
Wade Bernosky
General Manager
Oversees daily operations and team leadership. Former emergency response coordinator with 15 years in disaster management. Implements training programs for technicians. Focuses on client care and service efficiency.
Tahna Cubbedge
Office Manager
10-year veteran of American Express operations. Organizes workflow for 50+ weekly service calls. Coordinates technician scheduling and client communications. Ensures smooth project execution across multiple service areas.
Questions
What emergency services do you offer?
We provide 24/7 water damage, fire damage, mold remediation, sewage cleanup, and storm damage restoration services across Central Florida.
How quickly can you respond to emergencies?
Our team responds within 30 minutes of contact and typically arrives on-site within 1-2 hours depending on location.
Do you work with insurance companies?
Yes, we coordinate directly with insurance adjusters, provide detailed documentation, and help maximize coverage for claims.
Which areas do you serve?
We serve Flagler, Volusia, Seminole, Orange, and Brevard counties including Daytona Beach, Orlando, and the Space Coast.
Are your technicians certified?
Our team includes Certified General Contractors and Licensed Mold Remediators trained in IICRC standards for disaster restoration.
What disaster planning services are available?
We develop customized business continuity plans including risk assessment, emergency protocols, and staff training for commercial clients.
Videos
Reviews (5)
Mary Jane Hurst
Nov 05, 2021
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Positive:Professionalism,Punctuality,Responsiveness
Very polite, professional, and knowledgeable. Responded promptly and efficiently to assess unexpected issues discovered during a remodel. Highly recommend!
Service:Remodeling
Very polite, professional, and knowledgeable. Responded promptly and efficiently to assess unexpected issues discovered during a remodel. Highly recommend!
Service:Remodeling
Anthony Arrigo
Aug 26, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
What a great team to work with, Excellent and professional and just an over all job well done, I would highly recommend this group for fast and reliable service . Great Job First Response Disaster Team
Service:Mold removal
What a great team to work with, Excellent and professional and just an over all job well done, I would highly recommend this group for fast and reliable service . Great Job First Response Disaster Team
Service:Mold removal
James Ellis
Aug 14, 2021
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Positive:Punctuality,Quality,Responsiveness
We had a wonderful experience with FRDT. They were the only company who answered the phone when we needed water damage cleanup during the middle of the night in Port Orange, Florida.
Service:Water damage cleanup
We had a wonderful experience with FRDT. They were the only company who answered the phone when we needed water damage cleanup during the middle of the night in Port Orange, Florida.
Service:Water damage cleanup
D. Nieves
Aug 08, 2020
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We had a terrible experience dealing with this company, the lack of communication was HORRIBLE!! I was told initially that the project would take 2 weeks to complete, it actually took a month and they didn't even finish the entire project because I cancelled the rest of it. They left me without a kitchen and not enough money to rebuild it, after I specifically told them we had a 10k cap and cannot go over that amount. They simply did not care to check with us and make sure they could go over our budget. Now we have to pay for mostly everything out of pocket and can't even afford to hire a professional
Linda Schriner
Aug 21, 2019
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Came to my rescue quickly as a I was a little stressed. Took charge and got the ball rolling, and calmed me down, and most importantly was always keeping me informed and up to date regarding what was going on. I'm very impressed with this friendly, family, professional company.
