Business Details
28 Years
experience
Emergency
services
24/7 Emergency Disaster Restoration Services
Founded in 1998, Disaster Relief has dedicated itself to providing emergency restoration services for residential and commercial properties in Western New York. Our commitment to excellence stems from a personal experience where we recognized the critical need for immediate post-disaster support, leading us to specialize in water damage, fire damage, mold remediation, and board-up services. With over 25 years of local ownership and operation, we prioritize customer safety and satisfaction by employing background-checked professionals trained in the latest industry techniques. Our team works directly with insurance providers to streamline claims, ensuring minimal out-of-pocket expenses for clients. We maintain 24/7 availability to address emergencies promptly, combining rapid response with meticulous attention to detail.Our IICRC-certified technicians utilize advanced equipment to deliver reliable solutions, from water extraction to structural repairs. We emphasize transparency, ethical practices, and community trust, offering preventative advice to mitigate future risks. Our dedication to quality has earned us a 5.0 customer rating and recognition as Buffalo's go-to restoration service. By focusing on the property owner's best interests, we aim to restore not just buildings but also peace of mind. Our long-standing reputation reflects our unwavering commitment to professionalism and client-centric service.
Services
Water Mitigation
Fire Damage
Mold Removal
Board-Up Services
Air Duct Cleaning
Details
- Year established: 1998
Highlights and features
- 24/7 availability for emergency response
- IICRC-certified restoration professionals
- Locally owned and operated for 25+ years
- Background checks on all employees
- Direct insurance claim coordination
Associations and certifications
- IICRC
- New York State Department of Labor
What people say
24/7 availability
Prompt response
Professional staff
Thorough cleaning
Effective repairs
Services
Water Mitigation
Our water damage specialists respond within hours to address burst pipes, flooding, and storm damage. Using industrial pumps and moisture detection equipment, we extract standing water and dry structures completely. Our technicians identify hidden moisture in walls and flooring to prevent mold growth, restoring properties to safe, habitable conditions while coordinating with insurance providers for seamless claims processing.
Fire Damage
We provide comprehensive fire damage restoration from initial board-up to final repairs. Our team removes soot residue, deodorizes affected areas, and repairs structural damage using industry-approved techniques. We document all damage for insurance purposes and employ specialized cleaning methods to restore personal belongings, ensuring properties meet safety standards and regain their pre-fire condition.
Mold Removal
Certified mold specialists identify and eliminate mold infestations using containment barriers and HEPA filtration systems. We remove contaminated materials, treat affected areas with antimicrobial solutions, and implement moisture control measures to prevent recurrence. Our process follows strict safety protocols to protect occupants during remediation while restoring indoor air quality to acceptable levels.
Board-Up Services
Available 24/7 for immediate property protection after disasters. Our team installs secure boarding over broken windows and damaged entry points to prevent unauthorized access and weather damage. We use durable materials to create temporary barriers that maintain structural integrity until permanent repairs can be completed, minimizing further property exposure.
Sanitizing Services
We offer EPA-registered disinfection treatments for properties affected by biohazards or infectious agents. Using ULV foggers and ATP meter testing, we verify surface cleanliness and eliminate bacterial contamination. Our three-tiered service includes precautionary cleaning, suspected contamination treatment, and confirmed exposure decontamination, following CDC guidelines for commercial and residential spaces.
People
Bob Timmel
Owner
With over 25 years in emergency restoration, Bob founded Disaster Relief after identifying community needs post-fire incident. He oversees daily operations and maintains hands-on involvement in complex restoration projects.
Frank Zambito
Senior Technician
Certified restoration specialist with 15+ years experience managing water and fire damage cases. Recognized for exceptional client communication and technical expertise during critical recovery phases.
Questions
What areas do you service?
We serve Buffalo, NY and surrounding areas including Amherst, Williamsville, Hamburg, and Collins. Full service list available on our website.
Do you handle insurance claims?
Yes, we work directly with major insurance providers to document damage and process claims, minimizing out-of-pocket costs for clients.
Are your technicians certified?
Our team includes IICRC-certified professionals and New York State-certified mold remediation specialists with ongoing training.
How quickly can you respond to emergencies?
We guarantee arrival within 2 hours of emergency calls, operating 24/7 for immediate disaster response.
What payment methods do you accept?
We accept major credit cards and insurance payments. Payment plans available upon request for out-of-pocket expenses.
Do you offer preventative services?
Yes, we provide mold prevention strategies, HVAC maintenance, and disaster preparedness consultations to minimize future damage risks.
Reviews (4)
Danny Colville
Sep 16, 2021
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I want to just let anyone who is considering using this company to beware of you insurance provider or insurance broker suggests this company. Upon my insuranc agent suggesting this company I gladly hired them. I was assured that all of their work would be covered by insurance. They came into my home set up some large commercial dehumidifier in my… upstairs bathroom, tapped off my floor in my bathroom with plastic to allow the heat to go under it, drilled 6 holes in the grout around a tile, and ran a humidifier in my kitchen for 2 days. The total time I believe they were there were around
MrJim Simmons
Apr 19, 2021
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We are selling our house and left for two days and had 27 showings AND a 2 hour open house. Neighbors told us there was a solid line of people waiting. Needless to say, there have been A LOT of strangers through our house. Thank you so much to Disaster Relief for disinfecting our house to make it clean again for our entire family to return home. It feels cleaner than we left it!
Emily Cicero
Feb 13, 2021
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We had a frozen pipe cause our whole (partially finished) basement to flood. Wall to wall, corner to corner. It was awful. I called Bob and a team came over right away. They were so polite and professional. The damage was assessed, the clean up began immediately and the drying equipment was set up. Three days later, our basement is dry. I’m so happy that I called them. They provided clear instructions and advice from beginning to end. It was a terrible situation and they got us through it. Thank you Bob, Dylan, Jesse, and crew.
Jeffrey Westman
Nov 05, 2020
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Very knowledgeable friendly staff any questions he s your guys give him a call response to messages left quickly thank you again
