Business Details
31 Years
experience
Your Trusted Source for High-Quality Hot Tubs & Spas
Since 1995, we have pioneered ethical practices in the spa industry as the oldest and most successful online hot tub and spa retailer. Our commitment to quality engineering, energy efficiency, and customer education sets us apart. By eliminating traditional retail overhead, we deliver premium products at unmatched prices while maintaining superior service standards. Our proprietary DAIT insulation system and 1/2-inch clear redwood construction ensure durability and thermal efficiency unmatched in the industry.With remote service support and a global customer base spanning Hawaii, Alaska, Scotland, and the Netherlands, we continue innovating as "water therapy machine" specialists. Our 20+ year legacy of customer satisfaction proves that informed buyers consistently choose our engineered-to-last solutions over conventional hot tub offerings.
Services
Hot Tub Sales
Spa Upgrades
Insulation Services
Remote Support
International Delivery
Details
- Year established: 1995
Highlights and features
- We pioneered ethical practices in the spa industry since 1995
- Our proprietary DAIT insulation system maximizes energy efficiency
- 1/2-inch clear redwood construction ensures unmatched durability
- Remote service technicians support customers nationwide
- Internet pricing beats traditional retailers by eliminating overhead
What people say
Exceptional quality
Competitive pricing
Knowledgeable support
Energy efficient
Durable construction
Services
Hot Tub Sales
We offer premium hot tubs with advanced engineering features. Our products feature proprietary insulation systems and durable construction materials for long-term performance. Each model emphasizes energy efficiency and therapeutic benefits through specialized jet systems and ergonomic design.
Spa Upgrades
Our upgrade services improve existing spa functionality with modern components. We specialize in installing energy-efficient systems, advanced control panels, and therapeutic jet enhancements. These upgrades extend equipment lifespan while reducing operational costs through improved thermal efficiency.
Insulation Services
We provide specialized insulation solutions using our proprietary DAIT system. This technology maintains water temperature with minimal energy consumption while preventing structural damage from thermal expansion. Our insulation methods significantly reduce heating costs compared to conventional spa designs.
People
James Arjuna
The Spa Specialist
With over 25 years in the spa industry, James founded Spa Specialist in 1995. He pioneered energy-efficient designs and ethical business practices, establishing the company as an online leader in quality hot tubs and spas.
Questions
What makes Haven Spas different from other retailers?
Our proprietary insulation technology and ethical business practices set us apart. We offer direct-to-consumer pricing with 25+ years of engineering expertise in energy-efficient spa design.
Do you offer international shipping?
Yes, we ship to Hawaii, Alaska, Scotland, United Kingdom, Netherlands, and other international locations through our established delivery network.
How do you ensure product quality?
Our 1/2-inch clear redwood construction and DAIT insulation system exceed industry standards for durability and thermal efficiency, backed by customer satisfaction since 1995.
What support options exist for existing owners?
We provide remote service assistance and technical support for all our spa models, with troubleshooting guidance available through our online resources and forums.
Are pricing details publicly available?
While base prices appear on our website, specific discount details require direct consultation to ensure proper product selection and configuration.
Reviews (3)
Karen Usrey
Aug 22, 2021
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We bought a Havenmade hot tub from then, Spa Specialist about 20 years ago. At that time they had a store in Broomfield, CO and were responsive to customers. I have been trying to get Spa part numbers from them for 6 months I can't get a hold of them by email or phone. If I had it to do over again I would buy from a large distributer who would still have a business presence today.
Anita M.
Feb 28, 2018
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Frank came out in January of 2017 to fix the spa heater. It does heat somewhat but he said the control panel would need to be replaced to really make it work right. We authorized the charge for the control panel on February 2, 2017. We still don't have the part. Last I heard from him on September 3, 2017 he said the part should be in and he would check in it. He still has our money, he won't respond to my calls or messages. I would not recommend to anyone! He will not even refund what we paid for the part we never received and the heater still does not work right because of that.
Colleen P.
Jun 09, 2017
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Frank Koch is as good as it gets! We have a very old hot tub that was having some problems and our main problem was trying to find someone that would work on it. Frank came to our house and in matter of 3/4 hours determined the problem, left to the the part and installed it. Out tub is working like the old work horse it has been since 1980! Kudos to Mr. Koch!
