Intown Plumbing

Business Details

12 Years

experience

Emergency

services

Your Trusted Dallas Plumbing Experts

Founded in 2014, Intown Plumbing is a family-owned and operated Dallas-based company with over two decades of combined industry expertise. Our mission centers on delivering reliable, high-quality plumbing solutions while upholding core values of integrity, community service, and customer-centric care. Led by Master Plumber Michael Grose and co-owner Brittany Grose, we specialize in residential and commercial plumbing services including water heater installations, drain cleaning, sewer line repairs, gas line services, and water quality solutions. Our team prioritizes transparent pricing, 24/7 emergency response capabilities, and personalized service tailored to each client's unique needs.

As Water Quality Association-certified specialists, we offer customized water filtration systems to address local contamination concerns. Our commitment to excellence extends beyond technical proficiencywe invest in employee benefits, community partnerships, and continuous education to maintain industry leadership while supporting local initiatives like the Paper for Water program. With a focus on long-term relationships over transactional interactions, we combine technical mastery with neighborly trust to serve North Texas communities.

Services

Plumbing Repair Water Heater Replacement Tankless Water Heaters Drain Cleaning Sewer Line Repair Gas Line Installation Water Filtration Systems Commercial Plumbing Plumbing Maintenance Emergency Services

Details

Year established: 2014

Highlights and features

20+ years of combined plumbing expertise from certified professionals
Customized water treatment solutions with WQA-certified specialists
24/7 emergency response for critical plumbing issues
Transparent pricing with no hidden fees or upselling
Community-focused business with local hiring and charitable partnerships

Associations and certifications

Texas State Board of Plumbing Examiners
Water Quality Association (WQA)

What people say

On time, responsive Great work during ice storm No price inflation during emergencies Professional and dependable Excellent communication

Website

Update Listing

Services

Plumbing Repair

Our licensed technicians diagnose and fix all plumbing issues including leaks, clogs, and pressure problems. We use advanced diagnostic tools to identify hidden pipe damage and provide lasting repairs for both residential and commercial properties. Our emergency repair team responds promptly to critical issues like burst pipes and gas leaks.

Water Heater Replacement

We install high-efficiency water heaters tailored to your household needs. Our specialists handle tankless, traditional tank, and energy-efficient models while ensuring proper sizing and code compliance. We also provide maintenance services to extend equipment lifespan and optimize performance for Dallas-area homes and businesses.

Drain Cleaning

Professional drain cleaning services remove stubborn clogs and prevent future blockages. Using modern equipment like hydro jetting and camera inspections, we clear residential and commercial drainage systems while identifying potential issues like root intrusion or pipe corrosion in North Texas properties.

Sewer Line Repair

We specialize in sewer line diagnostics and repairs using trenchless technology when possible. Our team handles complete line replacements, leak repairs, and camera inspections to address backups and prevent property damage. We provide detailed assessments before any sewer work begins.

Water Filtration Systems

Custom water filtration solutions address local contamination concerns like hard water and PFAs. We offer whole-house systems, reverse osmosis units, and UV purification while providing free water testing. Our WQA-certified specialists design systems that improve water quality and protect plumbing infrastructure.

People

Michael Grose

Owner / Master Plumber

With plumbing experience since 1996 and a Master Plumber license since 2010, Michael leads technical operations. He transitioned from field work to business ownership in 2014, focusing on quality control and customer relationships while maintaining active involvement in complex projects.

Brittany Grose

Co-Owner / Operations Manager

Bringing manufacturing industry expertise, Brittany manages day-to-day operations and team development. She joined full-time in 2019 to strengthen customer service systems and implement employee benefits programs, ensuring operational efficiency supports the company's growth.

Questions

What areas do you serve?

We primarily serve Dallas, Rockwall, Plano, Mesquite, and Irving with same-day service across the Metroplex. Our service radius extends to surrounding communities including Frisco, McKinney, and Wylie.

How do I get a quote?

Contact us via phone or online form for a free estimate. Our technicians assess your specific needs and provide transparent pricing with no hidden fees or upselling pressure.

What's considered a plumbing emergency?

Emergencies include burst pipes, gas leaks, complete loss of water, or severe clogs causing flooding. We prioritize emergency calls and dispatch technicians promptly to minimize property damage.

Do you handle commercial plumbing?

Yes, we service commercial properties including offices, restaurants, and apartment complexes. Our team handles specialized needs like high-capacity water heaters and code-compliant commercial drainage systems.

Are your plumbers licensed and insured?

All our technicians are state-licensed and insured. We maintain Master Plumber certifications and carry full liability coverage for residential and commercial projects.

How often should water heaters be maintained?

Annual maintenance is recommended for most water heaters. Our maintenance packages include tank flushing, component inspection, and efficiency testing to prevent breakdowns and extend equipment lifespan.

Reviews (6)

Write a Review

Garry Jacobson

Aug 07, 2021 Report

Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
We had one of the best experience with Intown Plumbing. Very prompt, professional and knowledgeable staff. If we need a plumbing work done they are people to go too. A+ Service
Services:Boiler installation,Boiler repair,Leak investigation and repair

Scott Ward

Jun 14, 2021 Report

Positive:Professionalism,Quality
I needed a temporary spigot on the end of a water meter and they were able to hook up everything quickly. Prompt service and a fair price.
Service:Outdoor system repair

John Herzog

May 15, 2021 Report

Had horrible experience. Was ripped off for a lot of money. Tried to call or have Michael call me for one week to resolve with no response. Very disappointed after a good experience the first time I used them. After this second experience I could no longer recommend them.

Mahmoud Kharrat

Apr 22, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
Took care of the job.
Services:Pipe repair,Shower repair,Drain unblocking,Tap installation,Tap repair,Outdoor system repair,Leak investigation and repair

D. B.

Apr 21, 2021 Report

Positive:Professionalism,Quality,Responsiveness
A plumber with this company suggested a solution to a chronic problem that other plumbers with other companies were not able to solve. He implemented it and it worked. Very pleased!
Services:Pipe repair,Boiler repair

Ian Ratner

Apr 13, 2021 Report

Positive:Professionalism,Punctuality,Quality
Showed up on time, efficiently did their job and cleaned up after themselves. Well done.
Service:Toilet installation