Business Details
50+ Years
experience
Emergency
services
Trusted Carpet & Rug Experts in Raleigh Since 1959
Ace Rug has been a trusted name in Raleigh since 1959, specializing in comprehensive rug and carpet solutions. Our family-owned business combines decades of expertise with a commitment to quality, offering services ranging from deep-cleaning techniques like hot water extraction to intricate rug repairs and new carpet installations. We prioritize customer satisfaction through personalized service, utilizing advanced methods to address pet stains, allergens, and tough dirt while maintaining eco-friendly practices.Our teams extensive experience ensures tailored solutions for residential and commercial clients, backed by a 5-star reputation and BBB accreditation. With a focus on transparency and ethical business practices, we aim to build lasting relationships within our community.
Services
Carpet Cleaning
Rug Repair
Upholstery Cleaning
Carpet Installation
Rug Cleaning
Emergency Stain Removal
Carpet Dry Cleaning
Carpet Stretching
Fringe Repair
Carpet Stain Removal
Details
- Year established: 1959
Highlights and features
- We offer 60+ years of expertise in carpet and rug care.
- Our team uses advanced hot water extraction methods for deep cleaning.
- Custom quotes ensure tailored solutions for every client.
- Family-owned with a commitment to ethical, local service.
- We provide comprehensive repairs and new carpet installations.
Associations and certifications
- BBB
What people say
Excellent service
Great customer service
5-star reputation
Trustworthy company
Outstanding results
Services
Carpet Cleaning
Our carpet cleaning uses truck-mounted hot water extraction, recommended by manufacturers like Shaw Industries. This method removes deep-seated dirt, allergens, and pet dander while balancing pH levels for longer cleanliness. Ideal for residential and commercial spaces, it ensures carpets look refreshed and last longer.
Rug Repair
Specializing in fringe replacement, binding, and body repairs, our experts restore damaged rugs. Using techniques like pile lifting and hand-washing, we address wear and tear, ensuring heirlooms and area rugs retain their beauty and functionality for years to come.
Upholstery Cleaning
We clean and protect upholstery fabrics, including silk and suede, using pet-friendly solutions. Our process involves inspection, spot treatment, and protective coating application, extending furniture life while maintaining aesthetic appeal and hygiene standards.
Carpet Installation
From Berber to wool carpets, we offer sales and installations with power-stretching for durability. Our inventory includes brands like Shaw and Mohawk, with options for residential, commercial, and rental properties, ensuring quick turnaround and satisfaction.
Rug Cleaning
Our in-plant rug cleaning includes hand-washing or dry-cleaning, depending on material. Steps involve soil removal, pre-treatment, and controlled drying, preserving delicate fibers. We avoid water pits, ensuring individualized care for heirlooms and contemporary rugs alike.
People
Jim Reynolds
Owner
Jim Reynolds leads Ace Rug Cleaning with decades of hands-on experience, following his fathers legacy since 1982. Committed to quality, he oversees every repair and cleaning process, ensuring customer satisfaction and maintaining the companys 5-star reputation.
Questions
What services does Ace Rug Cleaning offer?
We provide carpet and rug cleaning, repairs, upholstery cleaning, and new carpet installations, tailored to residential and commercial needs.
Do you handle emergency stains?
Yes, we offer emergency stain removal services for urgent situations like spills or pet accidents.
What cleaning methods do you use?
We use hot water extraction (steam cleaning) for deep cleaning and hand-washing for delicate rugs, avoiding harmful dry-cleaning chemicals.
Are your services pet-friendly?
Yes, our cleaning solutions are safe for pets and children, ensuring a healthy environment post-service.
How can I schedule a pickup for rug cleaning?
Call us at (919) 832-2275 to arrange convenient pickup and delivery for your rugs.
Do you offer warranties or guarantees?
We guarantee satisfaction with our repairs and cleaning, offering re-treatment if stains persist after initial service.
Videos
Reviews (4)
Gregg Roeten
Nov 17, 2021
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Positive:Quality,Value
Been using Ace for years and they always do a great job. I brought in my hand-knotted silk rug for repair and cleaning. The cleaning was great as usual and the new fringe looks amazing. I will continue to use Ace and especially Jim for repairs.
Service:Clean area rugs
Been using Ace for years and they always do a great job. I brought in my hand-knotted silk rug for repair and cleaning. The cleaning was great as usual and the new fringe looks amazing. I will continue to use Ace and especially Jim for repairs.
Service:Clean area rugs
Heather Russell
Nov 04, 2021
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Critical:Quality
Dropped off my area rug to be cleaned. They kept it 5 weeks. I picked it up today and it honestly doesnt look any cleaner than when I dropped it off. I will not be using them again.
Service:Clean area rugs
Dropped off my area rug to be cleaned. They kept it 5 weeks. I picked it up today and it honestly doesnt look any cleaner than when I dropped it off. I will not be using them again.
Service:Clean area rugs
Heather Russell
Oct 19, 2021
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They had my area rug for 5 weeks. I picked it up today and it doesn’t look any cleaner than when I dropped it off. Very disappointed.
Cheryl Waechter
May 03, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Weve been using Ace for our oriental rugs for over 25 years. They always do a beautiful job, explain procedures for stain areas and are fairly priced. I highly recommend Ace Carpet Cleaning.
Services:Remove pet stains & odors,Clean area rugs
Weve been using Ace for our oriental rugs for over 25 years. They always do a beautiful job, explain procedures for stain areas and are fairly priced. I highly recommend Ace Carpet Cleaning.
Services:Remove pet stains & odors,Clean area rugs
