Business Details
31 Years
experience
Emergency
services
Your Trusted HVAC Partner in Auburn, CA
Since 1995, we have delivered premium HVAC services to homes and businesses across Auburn and the Greater Sacramento Region. Our evolution from Empire Mechanical to Empire Heating & Air Conditioning reflects our family roots and commitment to local expertise. With decades of combined experience, our certified technicians specialize in heating, cooling, and indoor air quality solutions tailored to California's climate extremes. We prioritize transparent communication, fair pricing, and lasting relationships, evidenced by our 4.8 Google rating from over 100 reviews.As a licensed C20/C38 contractor, we stand by our work with 24/7 emergency availability and financing options. Our team's technical proficiency and genuine care for clients - particularly seniors navigating HVAC challenges - set us apart. Community trust remains our foundation as we continue serving the region with the same integrity that sustained us through our rebranding in 2024.
Services
Air Conditioning
Heat Pumps
Ductless Systems
Commercial HVAC
Emergency Repairs
Details
- Year established: 1995
Highlights and features
- 25+ years serving Auburn's HVAC needs with local expertise
- Transparent diagnostics with no hidden fees
- 24/7 emergency service for urgent heating/cooling issues
- Senior-friendly technicians trained in compassionate service
- Price-match guarantee on competing repair estimates
Associations and certifications
- California Contractor License Board (C20 and C38)
What people say
Fast response
Professional technicians
Senior-friendly service
24/7 availability
Detailed explanations
Services
HVAC Installation
We specialize in complete HVAC system installations for residential and commercial properties. Our technicians handle complex configurations, including custom sheet metal work for older ducting systems. We offer energy-efficient models from trusted brands like Ruud and Fujitsu, with expert guidance to select the right capacity for your space. All installations include a comprehensive warranty and personalized operation training.
Emergency Repair
Our certified technicians provide urgent HVAC repairs with average response times under 2 hours. We diagnose issues through video submission pre-service calls and offer transparent pricing before any work begins. Emergency services cover all brands and include immediate triage to restore basic functionality while identifying long-term solutions for lasting comfort.
Preventive Maintenance
We offer twice-yearly maintenance plans that extend equipment lifespan and improve efficiency. Our technicians perform 20+ point inspections including coil cleaning, refrigerant checks, and electrical component testing. Maintenance plan members receive priority scheduling and discounted emergency service rates to ensure uninterrupted year-round operation.
Indoor Air Quality
Our IAQ solutions combat California's seasonal air challenges through advanced filtration systems and ventilation upgrades. We install HEPA filters, UV purifiers, and humidity control systems tailored to allergy sufferers. All recommendations follow EPA guidelines, with personalized consultations to improve respiratory health in homes and offices.
Commercial HVAC
We serve commercial clients with customized HVAC solutions for diverse properties. Our team handles large-scale installations, refrigeration systems, and multi-zone commercial units. Maintenance contracts include priority response and system performance analytics to minimize downtime while maximizing energy efficiency for business continuity.
People
Conner Mize
Service Technician
With over a decade of HVAC experience, Conner specializes in complex diagnostics and system optimization. He prioritizes clear communication, often using video demonstrations to explain repairs. Customers consistently praise his punctuality, technical knowledge, and genuine concern for client comfort.
David
Refrigeration Specialist
David leads our commercial refrigeration team with expertise in wine cellar cooling systems. He resolved a two-year warranty issue for a commercial client through manufacturer collaboration. Known for his precision and problem-solving skills, he ensures temperature-sensitive environments maintain perfect conditions.
Questions
How can I identify when my furnace needs replacement?
Look for uneven heating, frequent repairs, or utility bills increasing by 25%+. Our technicians can assess system efficiency and recommend upgrades like our Ruud models with SEER ratings above 16 for optimal savings.
Do you service older HVAC systems?
Yes, we maintain systems dating back to the 1980s. Our technicians have retrofitted hundreds of units with modern components while preserving original ductwork through custom fabrication techniques developed over our 25-year history.
What's included in your maintenance visits?
Our twice-yearly maintenance covers 20+ system points including lubrication, electrical checks, refrigerant levels, and thermostat calibration. We provide digital reports with before/after efficiency metrics and priority recommendations tailored to your equipment.
How do emergency service fees work?
Emergency calls include a $99 service fee covering dispatch and initial diagnostics. This fee applies toward any subsequent repairs. We provide cost breakdowns before starting work, with options to schedule non-urgent fixes during regular business hours.
Can you help with HVAC rebates?
Absolutely. We stay updated on local utility rebates for energy-efficient upgrades. Our team handles the paperwork for qualifying installations, with recent customers saving up to $1,200 on qualifying Fujitsu ductless system replacements.
Do you offer financing options?
Yes, we partner with Wells Fargo to offer 0% APR financing for qualified applicants on installations over $500. We also provide flexible payment plans and senior discounts for qualifying homeowners in the Auburn area.
Reviews (7)
Robin Gomes-Downin
Aug 04, 2021
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Empire Heating and Air Conditioning are the best HVAC Business I've ever used. Jay, And Davey are sweet and professional, timely courteous. They explain everything they will do plus. Treacy is wonderful and came here to put the new filters in that worked better with our new system. We signed the proposal on Sunday and had our new system in on Friday. We have had our system since June 11, this year 2021. Wonderfully good people and a blessing from God. Thank you so very much for keeping us Cool during this heat wave. I sure hope I got Dave's name right. And Thank you to Pat and Dr. George for telling
Jenna Williams
Aug 01, 2021
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We were in a tight spot from a previous company and thankfully Empire was able to save the day! They are excellent to work with and have been able to problem solve a few unforeseen problems quickly and efficiently. I would highly recommend Empire!
Services:HVAC maintenance,Install heating system,Installation,Install AC
Services:HVAC maintenance,Install heating system,Installation,Install AC
Nalley Hogue
Jul 27, 2021
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Positive:Professionalism,Punctuality,Quality,Responsiveness
Jay and Traecy and their crew are truly amazing. Very professional and knows their stuff. They were able to get my new air conditioner up and running same day and during the heat wave at a very reasonable price!! Any air issues whatsoever use Empire Heating and Air, you won't be sorry
Services:Install heating system,Installation,Install thermostat,Install AC
Jay and Traecy and their crew are truly amazing. Very professional and knows their stuff. They were able to get my new air conditioner up and running same day and during the heat wave at a very reasonable price!! Any air issues whatsoever use Empire Heating and Air, you won't be sorry
Services:Install heating system,Installation,Install thermostat,Install AC
Joey Rosenberg
Jul 25, 2021
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I cannot recommend Empire Heating & Air enough! My air conditioner was not keeping up during a particularly brutal heat wave. Even though they were extremely busy, they went above and beyond and found an appointment to quickly service my air conditioner and I haven't had any problems with it since. I would use Empire again in a heartbeat and would recommend them to anyone I know.
Ky Drury
Jul 18, 2021
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Positive:Professionalism
Great service and product! Reasonable, reliable and would highly recommend!
Service:Installation
Great service and product! Reasonable, reliable and would highly recommend!
Service:Installation
Brian Sanchez
Jul 17, 2021
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Excellent company! The product they use and the service they provide is above and beyond what i expected. Very professional. I would recommend Empire Heating & Air Conditioning to everyone
Services:Install ducts & vents,Install heating system,Install thermostat,Install AC
Services:Install ducts & vents,Install heating system,Install thermostat,Install AC
Stephanie Pearson
Jun 18, 2021
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I highly recommend this business. Jay is so professional. I called on a Friday morning to the office...and Jay was at my house and fixed my air conditioner before I was home from work. He is a really nice and honest man. I totally 100% recommend him. Empire heating and air is wonderful!!!. I have called upon them many times in the past 7 years and I've never been disappointed.. Stephanie Pearson.
