Business Details
14 Years
experience
Trusted Residential & Commercial Pool Services in Sun Prairie, WI
New Wave Pools is a family-owned and operated swimming pool and hot tub service company serving southern Wisconsin. Our technicians collectively bring decades of experience in both residential and commercial pool maintenance, supported by industry-leading certifications from the Pool and Hot Tub Alliance (PHTA) and the National Swimming Pool Foundation (NSPF). We maintain active memberships in professional organizations and undergo annual training through leading manufacturers like Pentair, Hayward, and Coverstar to ensure technical excellence. Our service portfolio includes specialized residential and commercial pool openings, closings, maintenance, vinyl liner replacements, and equipment repairs.Recognized with multiple Superior Service Awards from the Association of Pool and Spa Professionals and Guild Master Honors for Service Excellence, we combine technical expertise with customer-focused service. Our team prioritizes transparency through complimentary estimates for key services and employs strategic processes for complex tasks like vinyl liner replacement. With over 100 years of combined experience, we serve Dane County clients with specialized solutions for both standard maintenance and complex pool system repairs.
Services
Pool Openings
Weekly Maintenance
Vinyl Liner Replacement
Equipment Repair
Commercial Maintenance
Autocover Services
Filter Maintenance
Leak Detection
Chemical Systems
Plumbing Repairs
Details
- Year established: 2012
Highlights and features
- We have over 100 years of combined experience in pool services.
- Our technicians hold multiple PHTA certifications for specialized expertise.
- We maintain active industry memberships for ongoing professional development.
- We provide complimentary estimates for key pool services.
- We've received 6 Superior Service Awards from APSP since 2015.
Associations and certifications
- Pool and Hot Tub Alliance (PHTA)
- National Swimming Pool Foundation (NSPF)
What people say
Fast and get the job done
Great communication throughout process
Exceed expectations consistently
Professional with years of experience
Services
Residential Pool Service
We provide comprehensive residential pool maintenance including seasonal openings, weekly maintenance, equipment repairs, and vinyl liner replacements. Our certified technicians ensure proper chemical balance, equipment function, and winterization. With over 100 years combined experience, we maintain optimal pool condition year-round while providing transparent pricing and timely service.
Commercial Pool Service
Our commercial services include daily maintenance, code compliance inspections, and specialized repairs for splash pads, fountains, and hot tubs. We ensure commercial pools meet health regulations while maintaining equipment efficiency. Our team handles filter maintenance, chemical controllers, and leak detection for businesses in Dane County with guaranteed response times.
Vinyl Liner Replacement
We specialize in strategic vinyl liner replacements using premium materials from multiple manufacturers. Our process includes precise measurements, rust treatment, wall preparation, and professional installation. We coordinate manufacturing timelines and provide payment plans while ensuring proper water chemistry balance post-installation. This service includes pool opening/closing at no additional charge.
Equipment Repair
Our certified technicians diagnose and repair all pool equipment including pumps, heaters, automation systems, and chemical controllers. We service both residential and commercial systems using manufacturer-trained techniques. Emergency repairs prioritize system functionality while providing cost estimates before service completion.
Autocover Maintenance
We maintain and repair automatic pool covers including motor systems, tracks, and safety mechanisms. Our technicians service Coverstar systems and perform routine inspections to ensure proper operation. This service extends equipment lifespan while maintaining safety standards for residential and commercial pools.
Questions
What areas do you service?
We primarily serve Dane County, Wisconsin for residential and commercial pool services.
What certifications do your technicians hold?
Our team holds multiple PHTA certifications including Certified Pool Operator and Certified Service Technician.
Do you offer vinyl liner replacement estimates?
Yes, we provide complimentary vinyl liner replacement estimates for in-ground pool owners.
What commercial pool services do you provide?
We offer daily maintenance, code compliance, splash pad/fountain maintenance, and equipment repairs.
How are service call fees structured?
Service calls start at $130 with additional fees for return trips or specialized labor.
Reviews (5)
Kenny Steinfest
Oct 28, 2021
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Cant remember the name of the 2 guys that showed up but they were at my house early and did an awesome job taking care of the pool winterization. Super knowledgeable guys, I highly recommend!
Service:Winterization
Service:Winterization
DeAnna Maher
Aug 17, 2021
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Critical:Professionalism
Unimpressed with the level of professionalism by the office staff, the quality of service was inconsistent at times.
Service:Vacuuming
Unimpressed with the level of professionalism by the office staff, the quality of service was inconsistent at times.
Service:Vacuuming
Richard Damian Martinez
Aug 06, 2020
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I'm very happy to have discovered New Wave Pools for my business. I manage two large commercial properties with swimming pools and it truly is a stressful load of our backs to know New Wave will take care of us right. If you're looking for a business that will treat you with respect and offers quality work at fair pricing, you'd be imprudent to look elsewhere. New Wave Pools are my trusted go-to for years to come!
Nate Coleman
Jan 21, 2020
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Raven has great customer service and always has the answers right away! Highly recommend for anyone looking!
Bill Frederickson
Nov 12, 2017
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They came out to work on a pool for my almost 80 year old grandmother. By the end the conversation they had walked off the job, and left my grandmother shaken. Please run, don't walk away from these guys, I would hate for any other seniors to have to deal with the disrespect and lack of customers service.
