Business Details
38 Years
experience
Custom Outdoor Living Solutions in Tucson
Since 1988, Flame Connection has been a trusted provider of premium outdoor living solutions for Southern Arizona residents. Our expertise spans custom outdoor kitchens, fireplaces, BBQ appliances, and hearth products, backed by professional installation and maintenance services. With a showroom featuring over 20 burning displays, we offer homeowners and contractors alike an unparalleled selection of top-brand products tailored to meet diverse project needs. Our team of specialists works closely with clients to ensure seamless integration of functionality and aesthetics, whether designing expansive outdoor entertainment spaces or upgrading existing installations. We maintain rigorous quality standards through partnerships with leading manufacturers who share our commitment to innovation and customer satisfaction.Our comprehensive service offerings include professional grill cleaning, fireplace repair, and customized design consultations to help clients achieve their vision. With decades of combined experience, our staff provides expert guidance on product selection, ensuring optimal performance and longevity of every installation. We take pride in delivering personalized service that prioritizes client needs, from initial concept through final execution. Our reputation for excellence is reflected in our long-standing relationships with local builders, designers, and satisfied customers across Tucson and surrounding areas. By combining superior products with unmatched technical expertise, we continue to set industry benchmarks for outdoor living solutions.
Services
Custom Outdoor Kitchens
Built-in Gas Grills
Pizza Ovens
Outdoor Refrigerators
Charcoal Grills
Pellet Grills
Fireplace Repair
Grill Cleaning
Prefabricated Islands
Shade Structures
Details
- Year established: 1988
Highlights and features
- We offer 35+ years of specialized expertise in outdoor living solutions
- Our team provides personalized design consultations for custom installations
- We maintain Arizona's largest selection of premium BBQ and hearth products
- Our services include professional grill cleaning and fireplace repair
- We provide comprehensive installation and maintenance for all products
Associations and certifications
- ROC 204396
- ROC 204397
What people say
Superior job
Fair price
Expert staff
Professional team
Excellent service
Services
Grill Cleaning
Professional grill cleaning services restore performance and extend equipment lifespan. Our technicians perform burner maintenance, degrease components, and polish surfaces to ensure optimal cooking efficiency. Basic service starts at $195 while comprehensive deep cleaning begins at $450, with pricing adjusted for equipment size and condition.
Fireplace Repair
Expert maintenance for gas fireplace systems ensures safe, efficient operation. Our certified technicians clean components, verify pilot function, and offer remote control upgrades. Standard service fee starts at $195, with parts billed separately to maintain system integrity and safety standards.
Custom Outdoor Kitchens
Full-service design and installation of premium outdoor kitchen systems tailored to client specifications. Our specialists coordinate product selection, layout planning, and professional installation for complete outdoor cooking and entertainment spaces. Services include consultation, material sourcing, and expert craftsmanship for durable, functional installations.
People
Rob Wilson
VP/GM
Vice President and General Manager overseeing daily operations and customer service excellence. Brings extensive industry experience in outdoor living solutions and product expertise to ensure client satisfaction through professional guidance and quality installations.
Nicole James
President
President directing strategic business growth and operational oversight. Focuses on maintaining product quality standards and fostering partnerships with leading manufacturers to deliver innovative outdoor living solutions to Tucson customers.
Mike James
CEO
Chief Executive Officer guiding company vision and long-term development. Ensures alignment with core values of integrity and customer-centric service while expanding capabilities in custom outdoor kitchen and fireplace installations.
Questions
What outdoor living products do you offer?
We provide complete outdoor kitchen systems, gas and wood fireplaces, BBQ grills, pizza ovens, refrigeration units, and shade structures from top manufacturers.
Do you service both residential and commercial clients?
Yes, we serve homeowners, contractors, and commercial clients with custom design solutions and professional installation services.
What maintenance services are available?
We offer professional grill cleaning starting at $195 and gas fireplace service starting at $195 to ensure optimal performance.
Are financing options available?
Currently we don't offer financing programs, but we provide competitive pricing on all products and services.
How can I schedule service?
Contact us at (520) 623-0626 or through our website contact form to schedule appointments for installations or maintenance services.
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Reviews (4)
Dan M.
Dec 09, 2021
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Flame Connection is a reliable and dependable resource for gas fireplace installation. Tony is very knowledgeable and helped us with a completely new fireplace project and even introduced us to fabulous contractor that installed a new gas line that was a snap. After the install, Garret made sure everything was working perfectly and realigned the fireplace and pipe to perfection. He even touched up the paint so it looked perfect and he was great to work with. Flame Connection made a big project simple and they were easy to do busy with.
Valerie S.
Nov 20, 2021
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We are in the market for a grill as we are doing a new built-in. Came here on a recommendation by our contractor. It's not that big, but they do have everything BBQ to look at. Their price point is very high. The service was not overly friendly. We left deciding we'd keep shopping elsewhere.
Sally Abbott
Sep 23, 2021
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John and Lui did a great job putting in new valves and burners on our Beef Eater Grill. They were friendly, knowledgeable and took the time to show me how to keep the valves clean.
Kathi McNamara
Sep 04, 2021
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We want to convert our wood burning fireplace to natural gas. I called the store and was advised to stop in to see log samples and get the ball rolling. My husband and I did just that and found there to be only one employee visible in the store. She never acknowledged our entrance nor our existence at anytime. We looked around and waited for about 15 minutes and left with absolutely no assistance and all of our money! Very disappointed with the total lack of customer service! One star for displays and the free brochure!