Business Details
28 Years
experience
Emergency
services
24/7 UL-Certified Security Monitoring Services
Founded in 1998, we have dedicated ourselves to delivering unparalleled central station monitoring services for security dealers and their clients. Our commitment to technological innovation ensures we remain at the forefront of the security industry, offering solutions like video monitoring, TCP/IP monitoring, and two-way voice communication. Our team of professionals averages over five years of experience, with rigorous training and background checks ensuring operational excellence. We maintain UL certification and partner with industry leaders to provide redundant systems that guarantee reliability during power outages or server failures. Client testimonials consistently highlight our responsive live operators, personalized service, and rapid adaptation to emerging technologies.Our 24/7 data entry and immediate assistance protocols ensure seamless account management for security dealers. We pride ourselves on transparent communication with local agencies regarding false alarm regulations and ordinance changes. Our proprietary Manitou software integrates with existing security infrastructure, eliminating the need for on-site visits in most cases. The I-VIEW NOW platform enables virtual guard tours and intelligent video analytics, significantly reducing false alarms while improving threat detection. With over two decades of experience, we continue to build long-term partnerships by prioritizing client satisfaction and operational integrity.
Services
Central Station Monitoring
Video Analytics
TCP/IP Monitoring
Two-Way Voice
Redundant Systems
Fire System Monitoring
Medical Emergency Monitoring
Cellular Backup
Remote Access
Data Entry
Details
- Year established: 1998
Highlights and features
- We maintain UL certification with redundant systems for uninterrupted service during emergencies.
- Our operators complete 30-day training programs and average over 5 years of experience.
- We guarantee live operator response 24/7 with no automated recordings.
- We implement patented I-VIEW NOW technology for intelligent video analytics.
- We offer immediate integration of new alarm panel technologies within weeks of dealer requests.
Associations and certifications
- Underwriters Laboratories
- Electronic Security Association
- The Monitoring Association
What people say
Excellent customer service
Live operators 24/7
Quick technology adaptation
Professional management
Personalized care
Services
Central Station Monitoring
Our UL-certified central station monitoring provides continuous protection through advanced alarm verification and immediate response protocols. We support residential and commercial clients with integrated fire, medical, and intrusion monitoring systems. Our operators undergo rigorous training to ensure accurate dispatch coordination with local authorities while maintaining compliance with industry standards.
Video Analytics
I-VIEW NOW video analytics technology enables real-time threat detection through existing CCTV systems without requiring additional hardware. This solution reduces false alarms by 40% while providing virtual guard tours and incident documentation. Integration with Manitou software ensures seamless alarm event correlation for improved response accuracy.
Redundant Systems
Dual Dell servers and UPS systems guarantee 99.9% uptime during power outages or equipment failures. Our AT&T fiber network ensures continuous communication, while redundant monitoring software automatically transfers operations between systems without service interruption for clients.
TCP/IP Monitoring
This service provides high-speed data transmission for alarm events through IP-based networks. Compatible with modern security panels, it enables instant notification of breaches while maintaining backward compatibility with legacy systems. Real-time status updates ensure dealers maintain full system visibility.
Two-Way Voice
Integrated two-way voice communication allows operators to verify emergencies directly with premises occupants. This feature reduces false dispatches while providing critical situational awareness during incidents. The system works seamlessly with existing security infrastructure without requiring additional equipment.
People
Jeff Herdman
General Manager
With over 15 years in security operations, Jeff oversees daily monitoring activities and strategic growth initiatives. He ensures compliance with UL standards while maintaining partnerships with security dealers nationwide.
Melinda Tuttle
Central Station Manager
Melinda manages operator training programs and quality assurance protocols. Her team maintains the 30-day onboarding process that ensures all staff meet strict certification requirements.
Questions
What security systems do you support?
We monitor all major formats including residential, commercial, fire, medical, and elevator emergency systems with both legacy and modern alarm panels.
How do you handle false alarms?
Our video analytics technology reduces false dispatches by 40% through intelligent verification while maintaining compliance with local ordinance requirements.
Can I access monitoring data remotely?
Yes, our BoldNet platform provides 24/7 web access for account management, system status checks, and incident reports from any device.
What happens during power outages?
Dual generators and UPS systems ensure continuous operation, while redundant servers maintain data integrity during extended outages.
How quickly do you respond to alarms?
Our operators verify and dispatch within 30 seconds of receiving signals, with live personnel available for immediate assistance 24/7.
Reviews (1)
Tony Thurman
Feb 03, 2020
Report
Excellent Kansas City based central station that offer a broad range of services including professionally monitored video surveillance.
