Business Details
33 Years
experience
Emergency
services
Your Trusted HVAC Partner in El Paso
Established in 1993 by Antonio Ortiz, our company has grown from humble beginnings into one of El Paso's leading HVAC providers. We specialize in high-technology heating, ventilation, and air conditioning solutions alongside custom sheet metal fabrication for residential and commercial clients. Our family-owned operation maintains a strong foundation of integrity and customer service first established by our founder. With certifications including Small/Disadvantaged Business Enterprise (SBE/DBE) and Historically Underutilized Business (HUB), we combine technical expertise with personalized service.Our team of trained technicians delivers reliable HVAC installations, repairs, and maintenance while operating a dedicated sheet metal workshop for custom ductwork solutions. We maintain licensing and bonding in Texas and have served over 20 years in the community, earning recognition for honest practices and exceptional post-sale support.
Services
AC Installation
AC Repair
Heating Installation
Heating Repair
Custom Sheet Metal
Details
- Year established: 1993
Highlights and features
- We provide free evaluations and affordable pricing on all HVAC services
- Our team offers friendly, knowledgeable customer service since 1993
- We guarantee workmanship on all HVAC installations and repairs
- We have an on-site sheet metal workshop for custom fabrication needs
- We maintain Texas state licensing and bonding for customer protection
Associations and certifications
- Small/Disadvantaged Business Enterprise (SBE/DBE)
- Historically Underutilized Business (HUB)
- TXDOT Mentor Protg
What people say
Fast, efficient, punctual
Impressively honorable
Service above and beyond
Absolute BEST in town
Outstanding customer service
Services
AC Installation
Our AC installation service provides energy-efficient cooling solutions for residential properties. We offer complete system replacements and new installations using quality brands with guaranteed workmanship. Our technicians ensure proper sizing and installation for optimal performance and energy savings.
Heating Installation
We specialize in heating system installations for homes and businesses. Our services include furnace replacements, boiler installations, and complete heating system upgrades. We work with top brands to ensure reliable winter comfort and improved indoor air quality.
Custom Sheet Metal
Our on-site sheet metal workshop creates custom HVAC ductwork solutions. We fabricate transitions, elbows, offsets, and other components for residential and commercial applications. This service ensures perfect fit and improved system efficiency through precision manufacturing.
AC Repair
We provide prompt AC repair services for residential and commercial systems. Our technicians handle all makes and models with emergency service available 24/7. Common repairs include refrigerant leaks, compressor issues, and thermostat problems.
Heating Repair
Our heating repair service addresses all types of heating system malfunctions. We offer emergency repairs for furnaces, boilers, and heat pumps with same-day service availability. Technicians diagnose and fix ignition issues, airflow problems, and system inefficiencies.
People
Antonio Ortiz
Founder
Founder of Gateway Air Conditioning & Sheet Metal with over 30 years in the HVAC industry. Established the company in 1993, building it from handyman services into a leading local HVAC provider. Set the foundation for family ownership and operation.
Brandon Brooks
Owner
Current owner maintaining the company's commitment to exceptional service. Recognized for honorable business practices and customer-first approach. Leads daily operations while ensuring technical excellence across all service offerings.
Questions
What HVAC services do you offer?
We provide complete HVAC services including AC installation, heating repair, furnace replacement, ductwork fabrication, and emergency HVAC services for residential and commercial clients.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency HVAC services for urgent heating and cooling needs with fast response times across El Paso.
Are financing options available?
Yes, we offer instant financing options for HVAC system replacements and major repairs to qualified customers.
What areas do you serve?
We primarily serve El Paso, Texas and surrounding areas with both residential and commercial HVAC solutions.
Do you have maintenance plans?
Yes, we offer preventative maintenance plans that include regular system checkups, priority service scheduling, and reduced service call fees.
Are you licensed and insured?
Yes, we maintain full licensing (TALCLA65850E) and insurance in Texas with bonding for customer protection.
Reviews (4)
Destiney Okane
May 23, 2021
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They were scheduled to come at 10am. They c alled and said they will come later because they were installing another unit, which was fine. They said they would call us when theyre coming. In the end they did not show up... they couldnt get a hold of the technician and later the technician calls my husband and says we dont have a part that is missing and that makes no sense because he never showed up... We went with another company. It was an easy job to accomplish and the communication and answers we got were ridiculous. This should had been an easy fix but it was anything but
Pamela Sutton
Nov 05, 2019
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Very disappointed. Came highly recommended, but serviceman came out , looked at unit, said he would be back, left and never returned. Each day the office said I was on his list for that day, but he was a no show., gave up after the fourth day of waiting and called another company.
Carmen Portugal
Jan 01, 2018
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I have used Gateway Heating &Cooling for over 20 Years at my residence, rental homes and My 91 year old moms home, they are the absolute BEST in town. Honest, ethical and dependable! Outstanding customer service even after the sale. I recommend them very highly.
L. Daniels
Sep 25, 2017
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The technician was very knowledgeable, efficient, timely and friendly. He answered any and all questions as a true professional. He explained exactly what would be done and the price was exactly as quoted. My situation was last minute, when we had a sudden cold front go through and they were able to get to me the same day. I would recommend them.
