Business Details
14 Years
experience
Emergency
services
Trusted Water, Fire, and Mold Damage Restoration in Kauai
For over 30 years, Rescue Services has been a trusted partner for Kauai residents and businesses facing water, fire, and mold damage. Founded by Mike Wallace, our team combines decades of local expertise with state-of-the-art technology to deliver rapid, reliable restoration solutions. As a locally owned and operated business now backed by Premier Restoration Hawaii's statewide resources, we maintain a commitment to personalized service while expanding our capacity to handle disasters of any scale.Our IICRC-certified technicians prioritize transparency, treating every property as if it were our own, and work closely with insurance providers to streamline the recovery process. From emergency response to complete restoration, we focus on minimizing stress through clear communication, proven methodologies, and a dedication to 100% customer satisfaction.
Services
Water Damage Restoration
Fire Damage Repair
Mold Remediation
Flood Extraction
Storm Damage Cleanup
Details
- Year established: 2012
Highlights and features
- We offer 24/7 emergency response with immediate technician dispatch
- Our team includes IICRC-certified mold remediation specialists
- Locally owned with 30+ years of Kauai-specific disaster experience
- We utilize infrared technology for precise moisture detection
- Premier Restoration Hawaii partnership ensures unlimited resource capacity
Associations and certifications
- IICRC
What people say
Knowledgeable professionals
Quick response times
Thorough mold removal
Excellent communication
Dependable service
Services
Water Damage Restoration
Our IICRC-certified technicians provide comprehensive water damage restoration using industrial extraction equipment and moisture detection technology. We specialize in tropical climate challenges, addressing both sudden pipe bursts and hurricane-related flooding. The process includes structural drying, sanitization, and restoration of damaged materials while coordinating with insurance providers for seamless claims processing.
Fire Damage Repair
We offer complete fire damage restoration services including soot removal, odor elimination, and structural repairs. Our 24/7 response team utilizes specialized cleaning techniques for smoke-damaged contents and implements safety protocols for compromised structures. The service covers both immediate emergency mitigation and long-term rebuilding, with documentation support for insurance claims.
Mold Remediation
Our certified specialists address mold infestations through containment, HEPA vacuuming, and antifungal treatments. We identify moisture sources in Hawaii's humid environment and implement prevention strategies. The service includes air quality testing, removal of contaminated materials, and structural repairs while maintaining compliance with health and safety regulations for residential and commercial properties.
Storm Damage Cleanup
We provide emergency response for storm-related damage including roof leaks, structural breaches, and water intrusion. Our services cover debris removal, structural stabilization, and content restoration following severe weather events. The team uses moisture mapping technology to identify hidden damage and implements rapid drying solutions to prevent secondary damage in Kauai's tropical climate.
Septic Overflow Sanitation
Our hazardous material protocols address septic system failures and sewage contamination. The service includes biohazard remediation, disinfection of affected areas, and restoration of damaged structures. We follow strict safety procedures for handling contaminated materials and implement odor control measures while restoring properties to habitable conditions.
People
Mike Wallace
Founder & Owner
With 30+ years of Kauai disaster response experience, Mike established Rescue Services in 2012 after founding The Professionals window cleaning business. He leads operations with a focus on community trust and technical excellence, maintaining hands-on involvement in major restoration projects.
Sydney Pimentel
Office Manager
Sydney coordinates customer service operations with hospitality industry expertise, ensuring seamless communication between clients and field technicians. Her background in service management contributes to the company's commitment to client satisfaction during stressful restoration processes.
Clancy Doorish
Reconstruction Manager
A Kauai native with construction expertise from a family of boat captains, Clancy oversees structural repairs with 18+ years of experience. His technical knowledge ensures proper rebuilding following water, fire, and mold damage restoration projects.
Justin Pimentel
Mitigation Manager
Justin leads emergency response teams with specialized technical skills developed since joining in 2012. His local knowledge and field experience enable rapid assessment and mitigation of damage from Kauai's frequent natural disasters.
Wes Umakoshi
Mold Remediation Manager
IICRC-certified specialist Wes directs mold removal operations with advanced training in containment and remediation. His expertise addresses Hawaii's unique mold challenges through comprehensive inspection, treatment, and prevention strategies.
Questions
What emergency services do you offer?
We provide 24/7 water extraction, fire damage repair, and mold remediation services with immediate technician dispatch across Kauai.
How do you handle insurance claims?
Our team works directly with insurance companies to document damage, provide cost estimates, and streamline the claims process for property owners.
Are your technicians certified?
Yes, we employ IICRC-certified specialists in water damage restoration and mold remediation with ongoing professional training.
What areas do you service?
We operate island-wide on Kauai, including Lihue, Poipu, Princeville, and all surrounding communities.
How quickly can you respond to emergencies?
Our 24/7 emergency team typically arrives within 2 hours of initial contact to begin mitigation efforts.
Do you offer free inspections?
Yes, we provide complimentary property assessments for water damage, fire damage, and mold concerns.
Reviews (2)
Migz Graham
Dec 08, 2014
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I have used Mike and his company for many things! Every time he has gone out of his way to make it happen! VERY professional and a great service! I highly recommend!
Michelle Corr
Jul 31, 2013
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"I love Mike Wallace & his team of Rescue Service professionals! It’s not only the services they provide, however, the manner in which they’re provided. Compassionate, nurturing, and dedicated, Mike & his staff truly care. They serve as an Advocate, Advisor & Liaison that supports and guides you every step of the way. You can trust Rescue Services customized water mitigation, fire recovery, and mold remediation services to get the job done when it matters most – 24/7 365!" ~ Michelle Corr