Business Details
45 Years
experience
Trusted Chimney Services in Grandville, MI
Hancock Chimney Service has been delivering professional chimney and fireplace services for over 44 years. Our mission centers on providing top-tier craftsmanship and safety, ensuring homeowners across West Michigan can enjoy their fireplaces with confidence. Our expertise spans chimney inspections, sweeping, repairs, and installations, backed by advanced tools and methodologies. We hold mechanical and residential builder licenses, and our technicians are certified by the Chimney Safety Institute of America (CSIA) and the National Fireplace Institute (NFI).Every service includes a detailed inspection report and camera scans to identify potential issues. With a focus on education and client empowerment, we prioritize transparency, safety, and preventive maintenance to ensure long-term chimney system reliability. Our commitment to excellence has solidified our reputation as a trusted partner for fireplace care and repair.
Services
Chimney Inspections
Chimney Sweeping
Chimney Repair
Dryer Vent Sweep
Gas Fireplace Repair
Masonry Repairs
Liner Replacement
Chimney Rebuilds
Wood-Burning Stoves
Gas Inserts
Details
- Year established: 1981
Highlights and features
- 40+ years of experience in chimney services.
- Licensed and insured professionals for reliable service.
- CSIA-certified technicians ensure safety and expertise.
- Detailed inspection reports with camera scan technology.
- Expertise in preventive maintenance and code compliance.
Associations and certifications
- Chimney Safety Institute of America (CSIA)
- National Fireplace Institute (NFI)
- Mechanical Contractor License #71-06504
- Residential Builders License #2102216207
What people say
40+ years of Experience
Certified Technicians
Licensed and Insured
Detailed Inspection Reports
Camera Scan Inspections
Services
Chimney Inspections
We perform thorough chimney inspections using video scanning to identify structural issues, liner damage, and obstructions. Our Level 1, 2, and 3 inspections comply with NFPA 211 standards. Certified technicians document findings and provide repair recommendations to ensure safety and compliance.
Chimney Sweeping
Our chimney sweeping service removes creosote buildup and debris using high-powered vacuums and wire brushes. We provide camera scans and digital reports to confirm system integrity. Regular sweeping prevents fire hazards and maintains optimal fireplace efficiency.
Chimney Repair
We repair cracked bricks, damaged liners, and deteriorated mortar with HeatShield technology or stainless steel liners. Services include tuckpointing, crown reconstruction, and waterproofing to extend chimney lifespan and prevent leaks.
Dryer Vent Sweep
Our dryert vent cleaning removes lint and debris from exhaust systems using rotary tools. We clean terminations and ensure proper airflow, reducing fire risks and improving dryer efficiency. Annual inspections prevent blockages and costly repairs.
Gas Fireplace Repair
We service gas fireplaces, inserts, and log sets to ensure safe operation. Technicians inspect vents, burners, and ignition systems, addressing leaks or malfunctions. Regular maintenance optimizes performance and extends appliance lifespan.
People
Ken & Dee Hancock
Owners
With 44 years of experience, Ken & Dee Hancock founded Hancock Chimney Service to deliver reliable fireplace solutions. Their leadership emphasizes safety, licensing, and certified training for all technicians.
Tarah Houseman
COO
Tarah oversees daily operations, ensuring efficient service delivery. Her expertise in project management and client relations strengthens the company's commitment to quality and customer satisfaction.
Nate Beld
Field Service Coordinator
Nate coordinates field services, leveraging CSIA and NFI certifications to optimize technician workflows. He focuses on scheduling accuracy and client communication for seamless service experiences.
Jason Rose
Senior Lead Technician
Jason leads chimney inspections and repairs with CSIA certification and advanced tool proficiency. His attention to detail ensures compliance and long-term system reliability for residential clients.
Josh Wyckoff
Lead Technician
Josh specializes in dryer vent cleaning and gas fireplace services. His CSIA certification and hands-on approach guarantee effective solutions for safety and efficiency in every home.
Questions
When should I schedule a chimney sweep?
Schedule a chimney sweep annually if you burn wood. More frequent cleaning may be needed for heavy use or visible creosote buildup.
What does a Level 2 chimney inspection include?
A Level 2 inspection covers video scans, accessible attic/basement checks, and safety assessments after system changes or potential damage events.
Do you repair gas fireplace systems?
Yes. We service gas inserts, log sets, and venting systems, ensuring safe operation and optimal performance for all gas fireplace types.
Are your technicians certified?
All technicians are CSIA and NFI certified, with ongoing training in safety protocols and advanced chimney repair techniques.
How do I prevent dryer vent fires?
Clean lint traps after every load and schedule annual dryer vent sweeps to remove flammable debris and ensure airflow efficiency.
What areas do you serve?
We serve West Michigan, including Grand Rapids, Grandville, and surrounding communities, for all chimney and fireplace needs.
Reviews (5)
Becky & Barry
Feb 03, 2022
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Our technicians were on time, polite and knowledgeable. I can't fully rate the service as we aren't going to be able to use them. We requested a quote to address a crack in our chimney flue, but were given a quote for total demolition and rebuild of our chimney. While acknowledging it is an old chimney, it's not exactly at the point of falling over and we would have appreciated a quote for some kind of mitigating work that addressed the crack in the flue. I think the inspection was exaggerated.
Roger Groth
Jan 27, 2022
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HIGHLY RECOMMENDED! From Melissa, who called me back to let me know that they had an earlier date & time available. And Jason who fixed my chimney. You guys Rock! Wow, I was really amazed at how quick and professionally I was taken care of! I will be contacting Hancock Chimney again for help with work on a family members home! I was surprised how affordable and knowledgeable to get my chimney fixed! I appreciate all the help! & timing was perfect! Thanks again. And I can't say enough great things about Hancock Chimney!
Lisa Brendle
Jan 24, 2022
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Hancock Chimney is FANTASTIC!!! First time out, they did a full inspection of both chimneys and gave me a written report with pictures on their findings and recommendations. Ive never had a home with fireplaces and was quite nervous about using either fireplace. One had an insert and as luck would have it Hancock had installed it for the previous owner. Jason, the technician, explained how the insert worked, told me the best way to start the fire, explained what a negative draft was, and showed me the size of the wood that would work best. I felt much more confident with this knowledge. The
J. Mulder
Jan 22, 2022
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
I have used Hancock Chimney Service for over 25 years. They take care of my wood-burning fireplace and my gas fireplace in my current home. Wait times for appointments are a little bit longer these days but definitely worth it. Reliable, professional, on time, pleasant to deal with. They always get it right. I wont use anyone else.
Services:Chimney cleaning,Chimney flue cleaning,Smoke chamber cleaning,Chimney inspections,Chimney repair & restoration,Fire prevention,Dryer vent cleaning
I have used Hancock Chimney Service for over 25 years. They take care of my wood-burning fireplace and my gas fireplace in my current home. Wait times for appointments are a little bit longer these days but definitely worth it. Reliable, professional, on time, pleasant to deal with. They always get it right. I wont use anyone else.
Services:Chimney cleaning,Chimney flue cleaning,Smoke chamber cleaning,Chimney inspections,Chimney repair & restoration,Fire prevention,Dryer vent cleaning
Rebecca Wingeier
Jan 10, 2022
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The tech arrived on time, wore a mask for all phases of his work, removed his shoes upon entering my home, explained all aspects of his work, used large drop cloths to protect my floors, shared a video of before and after views of my chimney work. Best of all, he was knowledgeable about needed replacement parts and ordered them on the spot and additionally, he was warm and engaging. This group is top notch!
