Business Details
10 Years
experience
Emergency
services
Professional Carpet Cleaning Services in Burlingame, CA
New Era Carpet Cleaning is a family-owned business established in 2016, serving residential and commercial clients in the Bay Area. With 20 years of combined industry experience, we specialize in carpet cleaning, upholstery restoration, natural stone and tile care, pet odor removal, and air duct cleaning. Our technicians utilize advanced steam extraction technology and eco-friendly products to deliver thorough, safe results.We prioritize customer satisfaction through personalized service, free quotes, and a 100% satisfaction guarantee. Our team is certified in tile and natural stone cleaning, offering 24-hour emergency services for urgent needs. We are insured, bonded, and committed to maintaining the highest standards of professionalism and quality in every project.
Services
Carpet Cleaning
Upholstery Cleaning
Natural Stone Care
Pet Odor Removal
Commercial Cleaning
Air Duct Cleaning
Tile & Grout Cleaning
Details
- Year established: 2016
Highlights and features
- We offer 20 years of combined experience in carpet and upholstery restoration.
- Our technicians are certified in tile and natural stone cleaning.
- We provide 24-hour emergency service for urgent cleaning needs.
- All work includes a 100% satisfaction guarantee.
- We use eco-friendly products safe for pets and children.
What people say
Fantastic job on carpets
Quick responsive service
Super discounts for seniors
Excellent value
Thorough cleaning
Services
Carpet Cleaning
Our carpet cleaning service uses high-temperature steam extraction to remove deep-seated dirt, stains, and allergens. Technicians pre-treat spots with eco-friendly solutions, then apply 180F steam followed by powerful vacuum extraction. This process eliminates 99% of contaminants, leaving carpets sanitized and refreshed. Ideal for residential and commercial spaces seeking long-lasting cleanliness and improved indoor air quality.
Pet Odor Removal
Specialized pet odor removal targets uric acid crystals using enzyme-based disinfectants. The multi-step process includes pre-treatment, steam extraction, and optional carpet pad replacement. Our method permanently eliminates odor sources rather than masking smells, preventing recurring pet accidents. Safe for carpets and effective for both recent incidents and chronic odor issues in homes with pets.
Natural Stone Care
Professional cleaning and sealing for natural stone, tile, and grout surfaces. Our certified technicians use pH-neutral products to preserve material integrity while removing buildup. Services include deep cleaning, grout sealing, and color restoration. Recommended for kitchens, bathrooms, and high-traffic areas to maintain aesthetic appeal and extend surface lifespan in residential and commercial properties.
Air Duct Cleaning
Comprehensive air duct cleaning removes dust, allergens, and microbial growth from heating and cooling systems. Our HEPA-filtered equipment captures particles as small as 0.3 microns, improving indoor air quality and system efficiency. Recommended every 2-3 years, this service reduces energy costs and creates healthier living environments, particularly for allergy sufferers.
Commercial Cleaning
Tailored commercial carpet maintenance programs for businesses of all sizes. Services include high-traffic area restoration, scheduled deep cleaning, and emergency spill response. Our team works after-hours to minimize disruption, using industrial-grade equipment to maintain professional appearances and extend carpet longevity in retail, office, and hospitality environments.
People
Derald
Owner & Lead Technician
Derald brings 20 years of hands-on experience in floor care and restoration. As owner-operator, he oversees all service delivery, performs complex jobs, and develops client relationships. Known for prompt responsiveness and attention to detail, he ensures every project meets the company's quality standards while maintaining personal accountability for customer satisfaction.
Questions
What areas do you service?
We serve all 9 Bay Area counties including San Francisco, San Mateo, and Santa Clara. Our primary focus is Burlingame and surrounding communities.
Do you offer emergency services?
Yes, we provide 24-hour emergency response for urgent carpet cleaning and water damage situations. Call (650) 669-5580 for immediate assistance.
Are your cleaning products pet-safe?
All our cleaning solutions are non-toxic and safe for pets and children. We use enzyme-based treatments specifically designed for households with animals.
How often should carpets be cleaned?
Manufacturer recommendations and our experience suggest professional cleaning every 12-18 months for residential spaces, more frequently for high-traffic commercial areas.
Do you guarantee your work?
We stand by our service with a 100% satisfaction guarantee. If you're not completely satisfied, we'll return to address any concerns at no additional cost.
What certifications do your technicians hold?
Our team maintains certification in tile and natural stone cleaning, with specialized training in pet odor removal and commercial carpet maintenance.
