Business Details
50+ Years
experience
Custom Swimming Pool Design & Build Experts in Columbia, SC
Crystal Pools has been dedicated to transforming backyard dreams into reality since 1973. With over 43 years of industry expertise, our team combines technical precision with artistic vision to design, construct, and maintain custom swimming pools, spas, and outdoor living spaces. Our certified professionals hold advanced credentials from organizations like PHTA/GENESIS and the International Watershape Institute, ensuring adherence to the highest standards. We specialize in comprehensive services including drainage analysis, structural planning, and code compliance, while prioritizing aesthetic harmony with clients' homes and environments. Our commitment to quality is reflected in our 35-year-old client retention rate and numerous accolades in Luxury Pools magazine.From initial concept to ongoing maintenance, we provide end-to-end solutions with a focus on durability, functionality, and beauty. Our fully stocked warehouse enables rapid response for equipment repairs and installations, while our financing partnership with Lyon Financial since 1979 offers accessible solutions for pool projects. With certifications spanning pool construction, water chemistry, and electrical systems, we serve as trusted specialists for both residential and commercial clients across South Carolina.
Services
Custom Pool Design
Pool Construction
Pool Renovations
Pool Maintenance
Equipment Repair
Details
- Year established: 1973
Highlights and features
- 43 years of specialized pool industry experience
- Certified Advanced Pool Builder Professionals
- Comprehensive services from design to maintenance
- Award-winning design featured in Luxury Pools magazine
- Financing options through Lyon Financial partnership
Associations and certifications
- PHTA/GENESIS
- International Watershape Institute
- Home Builder Association of South Carolina
- Better Business Bureau
What people say
Awesome Service
Outstanding Company
Exceptional Team
Crystal Clear water
Highly recommend
Services
Custom Pool Design
Our custom pool design service combines technical expertise with artistic vision to create unique aquatic environments. Using 3D visualization tools, we develop detailed plans that integrate drainage, structural requirements, and aesthetic elements. Certified designers ensure compliance with local codes while optimizing functionality and visual appeal. Clients receive comprehensive blueprints that serve as the foundation for construction projects.
Pool Construction
Specializing in gunite and fiberglass pool construction, we transform designs into durable, high-quality installations. Our certified builders implement advanced construction techniques while maintaining strict quality control. Projects include complete pool systems with hardscaping, outdoor kitchens, and water features. Every construction phase follows detailed engineering specifications to ensure long-term performance and client satisfaction.
Pool Renovations
Our renovation services modernize aging pools with updated designs and improved functionality. Certified technicians assess existing structures to develop cost-effective remodeling plans. We implement structural upgrades, surface refinishing, and equipment replacements while maintaining safety standards. The process includes comprehensive planning to ensure seamless integration with existing outdoor spaces.
Pool Maintenance
We offer scheduled maintenance programs to keep pools operating at peak condition. Services include water chemistry balancing, equipment inspections, and cleaning routines tailored to each pool's needs. Certified technicians perform weekly, biweekly, or monthly visits to ensure optimal water quality and system performance. Maintenance packages help extend equipment lifespan and prevent costly repairs.
Equipment Repair
Our repair service addresses equipment malfunctions and system failures with prompt, professional solutions. Certified technicians diagnose issues with pumps, filters, and automation systems to restore proper function. We maintain a fully stocked warehouse for immediate part replacements. Emergency repair services minimize downtime while ensuring safety and compliance with industry standards.
People
Ali Felschow
Owner
Certified Master Pool Builder with 43 years of industry experience. Holds advanced certifications from PHTA/GENESIS and Watershape University. Specializes in innovative pool design and construction management.
Questions
What pool services do you offer?
We provide full-service pool solutions including custom design, construction, renovations, maintenance, and equipment repair across South Carolina.
Are your technicians certified?
Yes, our team holds multiple certifications including CPO, Maintenance Technician, and specialized credentials from PHTA/GENESIS and the International Watershape Institute.
Do you offer financing options?
Yes, we partner with Lyon Financial to provide unsecured pool financing solutions since 1979 for qualified applicants.
Can you renovate existing pools?
Yes, we specialize in pool renovations including structural upgrades, surface refinishing, and modernization of outdated systems and features.
What maintenance packages are available?
We offer weekly, biweekly, and monthly maintenance packages that include water testing, equipment inspections, and cleaning services tailored to your pool's needs.
Do you service commercial pools?
Yes, our services include commercial pool construction, maintenance, and equipment installation with appropriate licensing for commercial projects.
Reviews (5)
Lynne Hodges
Apr 07, 2021
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We've just started with the services for my sister in laws pool but so far they are very easy to work with . Will know more after we've spent time with them.
Steph
Dec 01, 2020
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They only do in-ground pools. But we're very helpful with referring me to others for above-ground. VERY friendly and knowledgeable.
Phil Webb
Oct 21, 2020
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Critical:Value
The company quoted a price to change three return valves on our pool and then charged us twice that price without any notice. Just sent us a bill with no explanation. While the technicians were great, I would not use them again due to the billing practices. Not trustworthy.
Service:General repairs & maintenance
The company quoted a price to change three return valves on our pool and then charged us twice that price without any notice. Just sent us a bill with no explanation. While the technicians were great, I would not use them again due to the billing practices. Not trustworthy.
Service:General repairs & maintenance
Cleo Marks
Oct 02, 2020
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I wish i could give more than 5 stars!!! Our pump went down on our pool. We searched local pool repair company's and Crystal Pools was the first one to come up. We called and they asked for pictures of the motor and pump. They said with the information they could get us a quote for a new motor on the pools and that it would save an extra service call trip which was amazing! We gave them the information they needed and they had a quote for a new motor within the hour. They gave us the option of searching for the pump online ourselves which would be cheaper. They explained the difference of us buying
John Carmichael
Nov 25, 2019
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Our 8 Diving Board was removed to landfill by Crystal Pools without our knowledge after Crystal Pools said it was in good condition and only needed a minor repair for a Crystal Pools contract price of $210. Crystal Pools stated that although they had not installed diving boards for 5 years, if we paid them their cost of $1,736.45, they would install a 6 board to replace our 8 board, but without a warranty.
Replacement cost from a reputable company with a warranty is $3,748.
Rust stains were left over large area of deck. Because bolts cut from the removed diving board were left untreated
Replacement cost from a reputable company with a warranty is $3,748.
Rust stains were left over large area of deck. Because bolts cut from the removed diving board were left untreated
