Business Details
Your Trusted Source for Fireplaces, Gas Logs & Outdoor Kitchens in North Carolina
At The Flame Company, we have dedicated over four decades to perfecting flame-related solutions, serving Graham, Burlington, and Greensboro, North Carolina, as a division of Conklin Oil and Propane Inc. Since 1982, our three-generation family business has combined technical expertise with personalized service, offering a comprehensive range of fireplaces, gas logs, firepits, grills, and custom outdoor kitchens. Our in-house team handles installations and maintenance, ensuring lasting quality and customer satisfaction.With a large showroom showcasing leading manufacturers' products, we provide tailored solutions for residential and new construction projects. Our commitment to community values, technical excellence, and continuous innovation in fireplace technology positions us as trusted local experts in creating functional, aesthetically pleasing flame features for every home.
Services
Fireplaces
Gas Logs
Firepits
Grills
Outdoor Kitchens
Installation
Repairs
Service Agreements
Custom Designs
Showroom Consultations
Highlights and features
- We offer 40 years of specialized experience in flame-related installations and repairs.
- Our family-owned business provides personalized service with three generations of expertise.
- We handle all installations and maintenance in-house for consistent quality control.
- Our large showroom features the latest designs from top manufacturers in fireplace technology.
- We provide annual service agreements with priority scheduling and discounted maintenance rates.
What people say
Fantastic work
Impressive showroom
Expert service
Beautiful installations
Great team
Services
Fireplaces
We offer modern and traditional fireplace solutions with vent-free, direct-vent, woodburning, and electric options. Our installations combine aesthetic appeal with efficient heating technology for residential spaces. Each project includes professional consultation, product selection, and expert installation to ensure optimal performance and safety.
Gas Logs
Our gas log installations provide safe, energy-efficient alternatives to wood-burning fireplaces. We offer vented and ventless options in various styles, colors, and textures to match home decor. Our team ensures proper installation and provides maintenance services to maintain optimal functionality and appearance.
Outdoor Kitchens
We create custom outdoor kitchens tailored to individual spaces and lifestyles. Our designs incorporate premium grills, countertops, storage, and weather-resistant materials for durability. Each project includes space assessment, personalized design, and professional installation for functional outdoor entertaining areas.
Firepits
Our firepit installations enhance outdoor spaces with traditional and modern designs including tables, bowls, and permanent structures. We offer natural gas and propane options with various style choices to complement different outdoor environments while ensuring safe, efficient operation.
Repairs
We provide comprehensive repair and maintenance services for all fireplace types including vent-free, direct-vent, and vented gas logs. Our technicians perform diagnostic checks, component replacements, and cleaning services to ensure safe, efficient operation and extend equipment lifespan.
People
Jordan Conklin
Owner
Third-generation leader of this family-owned business, Jordan oversees operations and maintains the company's commitment to quality and customer service since joining the family business.
Edwin
Service Manager
Edwin coordinates all service operations, ensuring timely and professional maintenance and installation services for fireplace and outdoor kitchen systems across the service area.
Daniel
Service Technician
Daniel provides expert technical service for fireplace installations and repairs, applying specialized training to deliver reliable solutions for residential flame features.
Epi
Warehouse Coordinator
Epi manages inventory and logistics, ensuring efficient product availability and timely delivery of materials required for installations and service projects.
Deysi
Purchasing & Repairs
Deysi handles purchasing operations and supports repair services, maintaining supplier relationships and ensuring quality control for replacement components and materials.
Questions
What areas do you serve?
We serve Graham, Burlington, and Greensboro, North Carolina, providing installation, maintenance, and repair services for all flame-related products.
Do you offer installation services?
Yes, we provide professional installation for all products including fireplaces, gas logs, firepits, grills, and custom outdoor kitchens.
What types of fireplaces do you install?
We install vent-free, direct-vent, woodburning, and electric fireplaces in both modern and traditional styles to suit various home designs.
Do you provide maintenance services?
Yes, we offer annual service agreements covering cleaning, inspection, and maintenance for all fireplace types with priority scheduling benefits.
Can you help design custom outdoor kitchens?
Our team specializes in custom outdoor kitchen designs tailored to individual spaces, incorporating premium grills and weather-resistant materials.
What payment methods do you accept?
Payment options are discussed during consultation; we accept major credit cards and offer financing options for larger projects.
Reviews (5)
Dr. Connie Bishop Dnp Mba Bc Ni
Jan 16, 2022
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1/18/2022 Called today for help with gas logs not working. Purchased from them. My husband explained I had Respiratory illness that meant going w/o heat could jeapordize my health with impending snow Friday and possibly being w/o power. He was told they could repair it in MARCH!!! While I understand the recent cold has increased their business this is crazy if they cant support repairs for 3 months. We will be searching for repair service in Greensboro.
Caryl VanFleet
Jan 02, 2022
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Im very disappointed as my phone experience with this initially with this company was great. When I called the 2nd week in December, the receptionist said that the first available appointment was December 28th from 10:00-11:00. No one showed up today and no call from the company. I called to verify the appointmentonly to get a voicemail and no callback. Seriously? I just want new gas logs.
Mike Maxwell
Dec 15, 2021
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I called for service on Dec 10th my fireplace stopped working, they told me no one could come out to look at it until Jan 28th. I think that seems a little ridiculous.
DoYourJob
Jun 23, 2021
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This review is solely based on customer service, as most bad reviews are. Communication is key to customer service, and lack of communication gets you "fair" reviews. It's easy to treat customers right, and that alone will get word-of-mouth business. I drove an hour and twenty minutes to buy a GMG pellet smoker at The Flame Company. No one was there when i arrived. Neighbor business said they will be back in 20 min. I waited. Got my grill. After set up, the grill light didn't work. The next day I called. Jay took my address and said it will be mailed out in the morning. Jordan asked me to send
Judith Harrow
Feb 03, 2021
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I needed to have my gas log insert fireplace fixed. I was treated by everyone I spoke to at The Flame Company with courtesy, honesty, and concern. The guy who came to my house, Zach, was wonderful and obviously knew what he was doing. It turned out to be a minor problem, and Zach seemed as happy as I was was about that. There was no long wait for an appointment, no pressure to do more than necessary, and when they messed up about the time Zach would arrive, they owned up to it and said they made a mistake. No excuses made. I heartily recommend The Flame Company.
